Sirius expanding Iowa Call Center
In what apparently passes for news in western Iowa (and apparently here at Backstage!), Sirius is reportedly increasing their use of local call centers staffed by employees of Stream. Both KMEG and KTIV have run reports in the last few days about the expanded relationship and the importance of these call centers in Sirius’ efforts to drive OEM subscribtions.
It’s been rumored for a while that Sirius is not having as much success as XM at converting OEM trial subs to paying subs. This appears to be an effort at changing those numbers.
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Maybe they'll actually get employees who KNOW what they're talking about! (While some of them do, it is very frustrating having to call them.)
by Kryptonite
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