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Old 07-30-2003, 03:55 PM   #1 (permalink)
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Hello everyone kind of new here but know alot about sirius and the units. So if anyone has any questions please feel free to ask me.
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Old 07-30-2003, 04:03 PM   #2 (permalink)
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Welcome to the backstage!

How do you know about Sirius? Just following them or do you work for them/manufacturer(Kenwood, Clarion, etc.)?
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Old 07-30-2003, 04:09 PM   #3 (permalink)
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i work for sirius
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Old 07-30-2003, 04:13 PM   #4 (permalink)
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I see. Let's start with the basic question:

what kind of unit do you have?

And what I'm just wondering:

do you guys get a free unit and sub for working with them?
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Old 07-30-2003, 04:16 PM   #5 (permalink)
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Are you part of corporate or are you part of the customer service team contracted by Sirius?
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Old 07-30-2003, 04:27 PM   #6 (permalink)
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I have the kenwood h2a and we can get free equipment when they offer the friends and family but no we have to pay for the service like everyone else i work as a customer service / everything
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Old 07-30-2003, 04:34 PM   #7 (permalink)
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Wow, always nice to have someone here from Sirius. Welcome and hope you visit regularly.

Have you seen a Sirius Boombox yet? What's it like to work for Sirius? I'm surprised you have to pay for your own subscription. As a shareholder, I'm happy, but surprised none the less.
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Old 07-30-2003, 06:42 PM   #8 (permalink)
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Hi siriusqueen, welcome!

Let's take it easy guys, no interrogations.

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Old 07-30-2003, 08:24 PM   #9 (permalink)
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No problem I dont mind answering questions if i have the answers that is so what is everyones input on sirius nevermind that i work for them be honest with me please. I will admit i love the work i do and i love the commercial free music and i love to trouble shoot the equipment and to help the customers but remember i am also a customer to
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Old 07-30-2003, 08:36 PM   #10 (permalink)
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Quote:
Originally Posted by siriusqueen
...so what is everyones input on sirius nevermind that i work for them be honest with me please.
I personally love the service and own lots of stock too I love the fact that it's commercial free music, and that there are many streams that I can listen to and like. They can change some things but never change the commercial free aspect. I also like the Online Music Streaming to my PC!

There is a bit too much repetition on some of the streams, and they could expand their playlists a bit, but Sirius does seem to listen to the customer feedback and tune the channels over time. I'm glad to see they finally got the AudioVox Shuttle PNP into the market.

I would like to see them get a BoomBox soon! I would also like to see the details on the Lifetime plan as I think I might just go for it on a 2nd subscription.

As Jeff suggested we shouldn't "interrogate" you so don't let us run you off from too many questions. Most of us are finatical about Satellite radio, and hungry to provide input and get info.
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Old 07-30-2003, 08:51 PM   #11 (permalink)
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I can give you all the info that i know about the lifetime plan it starts on aug. 1st and is 399.99 for the lifetime of the equipment it is very important that if for any reason the equipment needs to be replaced under warrenty and you call in and do a reciever swap that you fax us a copy of your warrent of the equipment so that the lifetime plan will cover the replaced piece. As far as the boom box goes it is due to hit stores in the fall of this year and kenwood is also supposed to be coming out with a wireless fm modulater for the h2a for the car docking kit instead of the cassett one that they have now so i hope that answers a some of your questions of and we also offer a discount for multi recivers on the same account 6.99 mth up to 5
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Old 07-30-2003, 09:08 PM   #12 (permalink)
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Thanks for the info! I hope the publish the full details of the Lifetime plan on the website on Friday. I guess we shall see it soon enough. I'm hoping that if I get one lifetime plan, my other subscription would be 6.99/mo.
I would like to see some other commercials.

I've seen the Kenwood/Robot one, and that's excellent. Hopefully there will be some that show the AudioVox shuttle too. I'm happy to hear Kenwood will also go wireless. That is a neat feature. We just need to get the word out to get the subscription count growing more rapidly!

It seems Sirius is doing lots of things right as of late. Thanks again for taking the time to visit and answer some questions.
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Old 07-30-2003, 09:22 PM   #13 (permalink)
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No problem as i said before if i can answer them i will and i will try to visit everyday for updates and will put in any ideas and suggestions at work that you guys have so feel free to ask away. Hope everyone has a great evening
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Old 07-30-2003, 09:33 PM   #14 (permalink)
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Thanks, you really are the Sirius Queen!

Hope to see you around, the fun never ends @ Backstage.

By the way, I gave you a more appropriate title - hope you don't mind.

Jeff
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Old 07-30-2003, 09:56 PM   #15 (permalink)
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So as part of the customer care team ... do you get the emails that are sent under the stream guides on sirius.com web site.

Can you give us any idea on the volume of feedback? How many email do you receive per day on average?

In your opinion, what is the number one complaint that you see?

Life is not all negative, what is the number one praise?

question questions
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