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View Poll Results: Has Sirius Overcharged You?
Yes 12 29.27%
No 29 70.73%
Voters: 41. You may not vote on this poll

 
 
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Old 07-25-2003, 07:08 PM   #1
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Default Boo for Sirius Billing

Yeah, the billing department decided to sign me up for the yearly plan even though all I changed was the family/normal plan options. I got charged $158.01 PLUS two $30.00 dollar charges for overdrawing because of the overcharge! I called up Sirius and they said that I had to fax them a statement and wait a week, I did this and I still think that they will not do what they promised. Why do they not bother to get a decent billing department? I even mentioned the two evil letters to the manager asking if he thought they would overcharge me if I had their satellite radio service!

Damn Sirius billing! I am with the dog and loving it, but I don’t want to have to wait a week to get the money back that they did not have the right to charge me in the first place!
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Old 07-25-2003, 07:14 PM   #2
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Sorry to hear about your situation. I have a feeling there will be some growing pains in the billing department before they get to the level of service of other big companies. I don't like how they have handled the $100 rebate either since I was denied based upon where I purchased it, even though the terms to not exclude or specify where to purchase the radio.

Good Luck, I'm sure they'll get it straightened out eventually.
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Old 07-25-2003, 07:26 PM   #3
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Default Re: Boo for Sirius Billing

Call 212-584-5100. Ask for Joe Clayton's office. Explain calmly your problem.

Quote:
Originally Posted by Y2K_DREAD
Yeah, the billing department decided to sign me up for the yearly plan even though all I changed was the family/normal plan options. I got charged $158.01 PLUS two $30.00 dollar charges for overdrawing because of the overcharge! I called up Sirius and they said that I had to fax them a statement and wait a week, I did this and I still think that they will not do what they promised. Why do they not bother to get a decent billing department? I even mentioned the two evil letters to the manager asking if he thought they would overcharge me if I had their satellite radio service!

Damn Sirius billing! I am with the dog and loving it, but I don’t want to have to wait a week to get the money back that they did not have the right to charge me in the first place!
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Old 07-25-2003, 07:28 PM   #4
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I don't think shooting the dog will help. The billing is not done in-house.

The company pays good money to a contractor and gets a discount if the contractor screws-up too much.
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Old 07-25-2003, 07:28 PM   #5
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I have never been overcharged, and I did not have a problem with the billing department.
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Old 07-25-2003, 08:50 PM   #6
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Maybe you should pay attention next time you order services. It is always easier to blame someone else for your own foolishness.
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Old 07-25-2003, 09:47 PM   #7
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Call them up and they will fix it quickley. I signed up two receivers this month online and did not recieve the family plan discount. I called them up and in less then 5 minutes I had a credit back to my card. I had to call XM twice last week just to cancel my receivers. First time I was on hold for 28 minutes, the second 18 minutes. Then the woman kept asking stupid questions over and over and then offered my a month (Big deal) of free sevice. It took me over a half an hour just to cancel. Sirius does need to improve their billing and web site among other minor things, but their customer service in my opinion is top notch.
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Old 07-26-2003, 01:24 AM   #8
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Quote:
Originally Posted by SiriusNY
Maybe you should pay attention next time you order services. It is always easier to blame someone else for your own foolishness.
At no time when I reactivated my service did I ask them to give me the yearly plan, when I talked to the guy that took off the family plan I asked him this: "So I now have the uncensored monthly service?" and he said yes. I don't see how it is my fault when I never asked to get the yearly service; I thought about it and reminded my self that I do not have enough money to pay for the yearly service. Sometimes companies do just fuck up on their own.

Quote:
Originally Posted by rickets
Call 212-584-5100. Ask for Joe Clayton's office. Explain calmly your problem.
Who is this that I am calling and will they be able to help me faster than the billing link off the main Sirius phone number did? Also, when is a good time to call?

And again, thanks for the suggestions that you guys have. I am just really frustrated to see this happen and the fact that under no fault of my own I am getting charged $218.01 (bank fees included) for something I did not ask for.
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Old 07-26-2003, 01:29 AM   #9
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Man that is a tough break. It does happen though. But if you call and really push the issue they should credit your account fairly rapidly. I've never had a single billing problem and I have subscribed and unsubscribed many units. I'd get them all setup under my account and then give them away to someone else. So, I am very fortunate that my account never got screwed up. When I have made request they were handled very promptly.

Hope you get it worked out soon, cause no one needs the stress and frustration of this sort of thing.
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Old 07-26-2003, 02:54 AM   #10
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Joe Clayton is the Chief Executive Officer of Sirius.

He does normally get issues ran by him resolved fairly quickly.
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Old 07-26-2003, 05:02 AM   #11
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does he work weekends?
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Old 07-26-2003, 06:20 AM   #12
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I have no idea, but I would think probably not.
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Old 07-26-2003, 11:53 AM   #13
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I havent had any problems with sirius billing, except havent recieving the rebate yet. I signed up for a year service. XM I go month to month and they did screw my billing up charging me 19.95 then 9.95 a month. Seems they got behind on charging me and charged me twice and some other bullshit I cant remember, but they fixed it. When I had gte phone service it was very commoin for them to add charges to my bill like the auto club thing, voice mail and what not. I would have to call them every few months to get it strighten out. They argued me down that i needed the auto club and it was necessary, but i told them I cant drive cause I am blind and hadnt own a car for a few years, so they removed it.
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Old 07-26-2003, 04:28 PM   #14
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I hate to hear that you guys are having so many problems. I called yesterday to get my third Sirius receiver activated and my stupid cell phone battery died in the middle of the call and the person actually called me back and left a message that she had enough information to get the receiver activated and to call if I had any questions. That's some pretty good customer service in my opinion.
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Old 07-26-2003, 05:21 PM   #15
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With fast growing companies, there are bound to be screw ups on billing now and again. Hopefully it's not common and they get them resolved quickly. This is something that will get improved with time just like the music channels themselves will.
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