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Old 06-15-2005, 09:04 AM   #1
bruins
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Default Acquiring Signal (Boston Area) need help

O.k I can deal with signal drop out going under bridge's or overhanging tree's and whatnot, but recently my Xact Plug and play can go 30 minutes without a signal----at all!!! It is driving me nuts. Yesterday I was forced to listen to gasp....FM radio because I could not take it anymore. Are there other Boston area subscribers that had the same problem the past couple weeks or yesterday in general 6/14/05? Is there something that Sirius is doing that is effecting this? Yes it was a bit overcast does that have an effect to? I'm getting a little turned off by this...sure they will get my $12.95 but this month they deserve about $5.45. All my connections are fine and a the X signal instead of a couple bars is makes me want to punch the satellite.

Little help here.....
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Old 06-15-2005, 03:20 PM   #2
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Where were you driving in Boston exactly? Downtown? Immediate suburbs? outside 128?

If you are in the immediate Boston area and are having problems, contact customer care to report a repeater problem.
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Old 06-15-2005, 08:22 PM   #3
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It does get a bit difficult to get reception on streets with heavy tree cover in New England this time of year. I'm west of 128 and have never had more than the occasional 5-10 second loss though.

Perhaps your antenna isn't mounted on the roof of your car? When I just put the antenna on my dashboard dropouts were much worse.
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Old 06-15-2005, 09:05 PM   #4
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Today I had dropouts a lot. Must of been that clear sky we had today . I have never experienced as many as I did today.
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Old 06-16-2005, 01:12 PM   #5
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this was on the mass pike going east to springfield...90 miles of

"acquiring signal" same thing this morning. Getting pissed....

What is up with "repeaters"????

antenna is on the top of my car...never had drop outs like this till a week or two ago....it is unlitenable...comes in for a minute and then it tries to acquire a signal and it just stays there.


Question about Saturation in the antenna aiming screen....I got no bars there. what does that mean...is it bad?
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Old 06-16-2005, 02:14 PM   #6
Renee
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Default Antenna or Sunspots?

Ive been having the same problems.. dropped connections,etc. (in Ohio) I thought it may be my antenna???
I guess I never checked, but it is magnetic and doesnt seem to be very strong. It moves around when going through a car wash. Could my bad connection problems be a result of my antenna? or these sunspots everyone is talking of?? All I know is Im tired of paying for music I cant listen to!
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Old 06-16-2005, 08:05 PM   #7
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Default Re: Antenna or Sunspots?

Quote:
Originally Posted by Renee
Ive been having the same problems.. dropped connections,etc. (in Ohio) I thought it may be my antenna???
I guess I never checked, but it is magnetic and doesnt seem to be very strong. It moves around when going through a car wash. Could my bad connection problems be a result of my antenna? or these sunspots everyone is talking of?? All I know is Im tired of paying for music I cant listen to!
Your antenna could of been damaged in the car wash. Check it out and make sure it's not split anywhere.

Also, make sure that the extra antenna wire under your dash is not all bunched up.
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Old 06-16-2005, 08:41 PM   #8
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I've been having the same issues for the past week or so here in CT. I have 2 buds that have had their radios for over a year that have been experiencing it. AND I just got 3 more people to sign up in the past 3 weeks and they are getting the same thing. This morning was just HORRIBLE! Switched back to the radio just to listen to Stern's commercials!

I'm not buying bad equipment on our end. In another thread someone told me it could be solar flares. Check out the space forecasts here - http://www.spaceweather.com/. The forecasts didn't seem that bad to me, but then again I'm no astrophysicist.

Hopefully tomorrow morning I don't throw my radio out the window. Normally my route to work had few dropouts due to trees, but like I said, this morning was horrible. In other news I've been very happy with Sirius otherwise!
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Old 06-16-2005, 08:55 PM   #9
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Quote:
Originally Posted by bruins
this was on the mass pike going east to springfield...90 miles of

"acquiring signal" same thing this morning. Getting pissed....

What is up with "repeaters"????

antenna is on the top of my car...never had drop outs like this till a week or two ago....it is unlitenable...comes in for a minute and then it tries to acquire a signal and it just stays there.

Question about Saturation in the antenna aiming screen....I got no bars there. what does that mean...is it bad?
Definately an equipment problem if you're getting "acquiring signal" on the mass pike. That's a completely clear view of the sky everywhere and I've never had even a single dropout on the pike.
I'm not sure what you mean about what's up with repeaters. I've never noticed any on the mass pike, and it seems an unlikely place for Sirius to put them. They're usually in cities, next to big hills, or in big cloverleafs.
If you've got no bars, you've got no signal at the receiver. Likely bad antenna, wiring, or connection.
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Old 06-20-2005, 06:37 PM   #10
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Something hasn't been quite right lately in the Boston area. While driving around Boston's suburbs Saturday I noticed that my signal strength was 1 bar for the entire length of the causeway into Nahant (MA). For those of you that don't know, Nahant is an island town off the coast of Lynn. The causeway is about 2 miles long and surrounded by the ocean on both sides. In other words, no obstructions anywhere. It is also close enough to Boston that the skyline is in full view, which means the repeater is also.

My last trip to Nahant was last fall, and I remember that I had a very good repeater signal there, especially on the causeway. When I actually got onto the island I started having drop outs. Nothing major but a little annoying.

later my friend and I decided to go get something to eat and then head into the city for the night. We decided to take his car instead of mine, which was cool because he also has Sirius. And of course I wanted to see if he was having the same issues I was. Sure enough he did. Surprisingly though we didn't get too many dropouts from Nahant to Stoneham, even on the back roads. But what was weird is that he too had the same signal strength fluctuating problems that I did. Hardly ever was it a solid three bars for more than a second for the entire trip. Mostly it was 1 and occasionally 2.

After eating in Stoneham we took I-93 into Boston and that's where the headaches really began. From Stoneham to Medford everything was fine and we had a full three bars mainly from the satellite. But when we got to Medford, we dropped down to only 1 bar even with a clear view of the sky and Boston directly in front of us. This is also when we started having repeated and lengthy dropouts with "Acquiring Signal" at times. I turned on and off the receiver to see if it was a problem with the AGC, but it wasn't. When we got to the double deck portion of the expressway in Boston it cut out almost completely, as we no longer had a view of the sky. However, this shouldn't be of any concern because I know for a fact that the repeater signal was very strong in that area just a couple months ago.

While in Boston I ended up running into yet another friend that also has Sirius (Because of my recommendation). So I asked him if he was having any issues lately, but I wasn't really specific. He then tells me that hes had issues for nearly two months now, especially in the suburbs and some areas of the city, which also coincides with the timeline my friend from Nahant gave me. He then told me that he has alot of problems on 93 from Medford to Boston. BINGO!

Because I talked both of my friends into buying Sirius instead of XM, I literally feel embarrased and somewhat responsible for the problems they are having. Even more so because the problem hasn't been fixed in nearly two months. UGH!

The issue is clearly a repeater problem, but try telling that to Customer Service. After explaining the situation in detail, and informing them that I was a little more than their average customer, they still tried to blame it on my set-up and equipment. LOL!! I said, "what about both my friends?" The CSR replied, "Have them give us a call. I can't discuss their account issues with you." ROFL!!!!!! It was frustrating, but so damn funny! After trying to explain the situation again and getting nowhere. I politely thanked her and hung up. I guess it was more information than she could handle.

Anyway, I'm posting this here in hopes that an engineer from Sirius reads this and rectifies the situation before my sister and brother in law decide to head to Boston for a sox game in the near future. They are new Sirius subscribers as of last week and I hope they aren't dissapointed, because trust me, I will hear about it! lol
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Old 06-20-2005, 11:46 PM   #11
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i have actually had the same problems too in the Boston area. I just got the Sportster IR though and things seemed to get a lot better, but before that I had to switch to my iPod. I'm not quite sure what is going on.
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Old 06-21-2005, 01:44 AM   #12
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I'm not saying this just to be different, but I live in Boston and my reception has been perfect. When I first got my Sportster in I think it was February I had troubles with my connections and I kept getting the "acquiring signal" "antenna not cennected" messages. All I did was to MAKE SURE that the antenna is not crimped at all. And MAKE SURE the wire connections to the car kit are connected SOLIDLY. I tape mine in to make sure it stays snug and I've had absolutely no problems since. I work right at South Station next to 93 and listen all day in my car and it never cuts out. A friend of mine lives up in Woburn and I drive up 93 to get there with ZERO dropouts except in the Liberty Tunnel (where it still works halfway through because of the repeaters). I drive that same stretch through Medford on 93 and I have no problems at all.

I think it comes down to the fact that ALOT of the PNPs have connection problems, especially it seems the Sportster. It's very possible that all of your friends have equipment problems because it seems to be VERY common (UNFORTUNATELY).

Good Luck!!!
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Old 06-22-2005, 09:05 AM   #13
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O.k it is now a week later...better weather and perfect reception....How is everyone else's reception doing? Seems that maybe they did some repeater work or something.

To the poster that had bad customer service issues...sorry I know that it can be frustraiting....

I knew I wasn't crazy and it wasn't my equipment. I think Sirius needs to be a little bit more pro-active to it's life blood (A.K.A.us) when they are having issues like this....a simple email would be nice. Something like this

Dear Lifeblood,
We are doing some work on (whatever) or there are solar flares or sunspots or the engineer pulled the plug out of the socket and will take a few days to reboot, please stick with us while we make the necessary adjustments to bring you the best in Satellite radio.


you know? It would go a long way.
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