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Old 08-04-2005, 10:17 PM   #1
linuxsense
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Default SIR-ALP1 and presets...whats the real story?

UPDATE: See my post on page 2. I got Crutchfield to replace the unit after submitting a bad review of the SIR-ALP1 on the Crutchfield website.

We got one of the first SIR-ALP1's that Crutchfield shipped (November '04) and it has pretty much always had a problem remembering its presets for very long. The SIR-ALP1 is run right off my battery and the HU is wired properly (it never forgets anything) but we still get this problem from time to time.

I had read in this forum that some of the early SIR-ALP1 units had a defect that would cause this and that it was fixed in newer units and that some people had success in getting Crutchfiled to replace thier SIR-ALP1's. Armed with this information I called Crutchfiled to see what they would do about the problem....and they will do nothing. They claim to know of no defect or design change in the SIR-ALP1 and instead said it was a wiring problem with my HU and that I needed to install a relay to make sure that the 'acc' line fo the HU always got a constant 12v during engine cranking. Tonight I checked the wirking of the HU and found that the 'acc' line on the car is *always* hot once the ignition is past 'acc'...its also hot during crank and run. Considering that wiring in the relay like I was told could only result in a constant 12v running to the 'acc' input I fail to see how this could solve any problem since the 'acc' line is always hot anyway...no 'cutout' when cranking.

So....does anyone know the 'real deal' on the SIR-ALP1 and the preset problem? Was it really only early units? Does the manufacturer admit its a defect and replace units with good ones? I need to get some facts on this so I can get back in touch with Crutchfield to see about replacement, but I am 100% sure they will try to blow me off since I have had the unit for quite some time.

Please help with any info you have. I work with electronics everyday and have been playing with high end car audio for over 15 years but Crutchfiled is using the 'user error' response on me and I need some ammo..

Here is the relay info they gave me BTW:
Quote:
Use a SPDT Relay, such as our 120E5000
Terminals 87 and 85: Ignition 12V (Hot in Run and Crank)
Terminal 87A: Accessory 12V
Terminal 86: Ground
Terminal 30: To accessory wire on radio
Like I said, I fail to see how this could solve anything since the accessory input to the HU is never without constant voltage once the ignition is on or past the accessory position.

Thanks much for any assistance on this!
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Old 08-04-2005, 11:08 PM   #2
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Why not just call Directed and tell them the problem you are having. Seems they would be the one to provide the support for this tuner. Perhaps they will swap it out for another one that doesn't have this issue if they know of no fix and you know its wired correctly to always have 12 volt constant. My understanding of the requirement to have a constant 12 volt source isn't for just when you ignition is in accessory mode or your engine actually cranked, but even when your ignition is turned off and your key is removed. So you need a power source that is always on regardless of rather you have the ignition on or not. If the tuners constant 12 volt wire is loosing power when the key is turned off then that maybe why its dropping the presets.
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Old 08-04-2005, 11:20 PM   #3
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Quote:
Originally Posted by DAB
Why not just call Directed and tell them the problem you are having. Seems they would be the one to provide the support for this tuner. Perhaps they will swap it out for another one that doesn't have this issue if they know of no fix and you know its wired correctly to always have 12 volt constant. My understanding of the requirement to have a constant 12 volt source isn't for just when you ignition is in accessory mode or your engine actually cranked, but even when your ignition is turned off and your key is removed. So you need a power source that is always on regardless of rather you have the ignition on or not. If the tuners constant 12 volt wire is loosing power when the key is turned off then that maybe why its dropping the presets.
The SIR-ALP1 gets a constant 12v direct from the battery...the HU has its own constant 12v source...netiher are ever without power. The accessory input only requires 12v when the ignition is in the accessory position or the car is cranking/running.
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Old 08-04-2005, 11:23 PM   #4
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Quote:
Originally Posted by linuxsense
The SIR-ALP1 gets a constant 12v direct from the battery...the HU has its own constant 12v source...netiher are ever without power. The accessory input only requires 12v when the ignition is in the accessory position or the car is cranking/running.
If that is the case then its time to call Directed and let their support try to help you, because it sounds like the tuner is going to have to be swapped out to me.
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Old 08-04-2005, 11:28 PM   #5
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Quote:
Originally Posted by DAB
If that is the case then its time to call Directed and let their support try to help you, because it sounds like the tuner is going to have to be swapped out to me.
Agreed. Part of the problem is I did not know for sure who actually produces this unit...it does not list the manufacturer in the docs that come with it...only has a 800 number for Sirius listed. I tracked down Directed Electronics website and found the contact info, I'll ring them tomorrow and see what they have to say.

Anyone by chance have a email contact at Directed?
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Old 08-04-2005, 11:31 PM   #6
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Good luck, I hope they do what the need to so that you get this issue resolved. I know loosing your presets probably gets annoying at times.

Keep us posted, I am curious to see how this turns out plus this will be great info for others that may come to the forum having the same issue.
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Old 08-04-2005, 11:38 PM   #7
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Just to add some info to this thread for others use...I found this listed on Crutchfields site (a review) while looking for warranty info:

Quote:
After a glitch, very happy
Written by Scott, Carlsbad, CA on April 22, 2005

I had a problem loosing Sirius presets with my first SIR-ALP1 on my Alpine CDA-9835.

After several months of Alpine and Directed Electronics(maker of the SIR-ALP1) pointing the finger at each other, I finally found out it was a problem with early SIR-ALP1 units.

It was replaced under warranty and I'm now a 100% happy customer with both the Alpine CDA-9835 AND the SIR-ALP1. I also use the Alpine iPod interface, so with all three, it's great!
This is starting to stink of a defective batch of SIR-ALP1's.

FWIW: We are otherwise very happy with the SIR-ALP1. The SQ is very good and it has a very small footprint which makes for real easy installs.
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Old 08-04-2005, 11:42 PM   #8
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I agree I think that is exactly what it is a batch of bad tuners.

I have the JVC1, which is connected to my JVC AR960 Head Unit. I like the small foot print, the fact that is powered through the head unit CD din cable make installation a snap. Basically plug it into the back of the head unit CD changer port, connect the antenna and BAM, you are up and running.
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Old 08-05-2005, 05:49 PM   #9
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Called Directed Elec today...after waiting on hold for over 20 minutes I finally got a real person on the phone and explained the problems I have had and they claimed they have never heard of any problems with the SIR-ALP1 forgetting presets or of any other problems related to any 'bad' batch of early units. The best they could do is tell me to send it in for 'servicing' so they could look at it to see if it had a problem....a 2-3 week process that will cost me $15. Gotta love that killer customer service on an item that is still under warranty.....remind me to never buy anything else from these clowns....
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Old 08-07-2005, 02:08 AM   #10
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I must have one of these faulty units. When I hooked mine up my Alpine 9833 deck didn't even recognize that it was there. Everything is hooked up properly, I double checked, triple checked, and even had a friend who is an installer at the only local audio shop I trust baffle over it. We can't figure out what is going on. Any help?
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Old 08-07-2005, 02:47 AM   #11
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Quote:
Originally Posted by BEsh
I must have one of these faulty units. When I hooked mine up my Alpine 9833 deck didn't even recognize that it was there. Everything is hooked up properly, I double checked, triple checked, and even had a friend who is an installer at the only local audio shop I trust baffle over it. We can't figure out what is going on. Any help?
Is your HU a 2004 or newer?
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Old 08-07-2005, 02:53 AM   #12
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Yes, the 9833 is a 2004 model
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Old 08-07-2005, 03:36 AM   #13
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If you have double checked all the connections (including the AI cable) I would say it sounds like a DOA unit. You have checked all the fuses and tested all the connections with a multimeter? Sounds like you have...but its worth checking again I guess. Who did you buy the SIR-ALP1 from? Easy return?
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Old 08-07-2005, 03:50 PM   #14
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Not an easy return. My little brother bought it for me for my birthday, I believe he got it on ebay.
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Old 08-07-2005, 06:45 PM   #15
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Quote:
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Not an easy return. My little brother bought it for me for my birthday, I believe he got it on ebay.
eBay? DOH!
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