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Old 08-25-2005, 11:28 AM   #1
janko10
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Default Problem with 'ssssss' sounds

Really bad problem. About a week or so ago, I started getting horrible crackling and static whenever there is an 's' sound in a song.

For example, if they're singing 'She' or 'Simple' or 'Sex' I get horrible static from my speakers. Since 's' is a fairly common sound in music, it's pretty much making some songs unbearable.

It pretty much happens for me on all the music channels, but it is VERY bad on certain channels such as Hits 1, The Pulse, and Octane. So bad I can't even listen to the channels anymore.

My setup is Audiovox PNP2 (which up until now has worked great) hardwired into my cars antenna via the FM modulator in the cradle with the SATSWB.

So I check all my connections, everythings fine. Fire up the regular FM channels and some CD's, no static when 's' sounds come on so the car system / speakers are still fine.

So it must be a bad unit, right? Dad has Audiovox PNP2, get's the exact same problem in his car now.

I am at a total loss for what to do. My unit is out of warranty and I really don't have money to replace it if it's bad but since the other unit in the house is all of a sudden experiencing the same problem, that tells me it's a broadcast issue with Sirius.

I'm really at a loss for what to do. My 1 year subscription is up for renewal in October I believe. If this is how it's going to sound now, there's not point at all in keeping it.

Please help, I really love Sirius but it's so painful to listen now. I really believe it's a broadcast issue because there is another poster with a JVC unit having exactly the same 's' sound problem I am (so it's not limited to Audiovox).
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Old 08-25-2005, 02:52 PM   #2
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Default Re: Problem with 'ssssss' sounds

Not sure if this is causing your problem or not, but one thing to try would be to lower the audio level/volume setting on your PNP and see if that takes care of it. You'll have to compensate with more volume from your car stereo though. But if nothing has changed and things have been working well for some time, then it may be a hardware problem.
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Old 08-25-2005, 03:19 PM   #3
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Default Re: Problem with 'ssssss' sounds

Quote:
Originally Posted by ProperModulation
Not sure if this is causing your problem or not, but one thing to try would be to lower the audio level/volume setting on your PNP and see if that takes care of it. You'll have to compensate with more volume from your car stereo though. But if nothing has changed and things have been working well for some time, then it may be a hardware problem.
I tried that. It got a little better but not much.

I'm 99.9% sure it's not a hardware problem. Two units working perfectly and then both units begin experiencing the exact same problem at the exact same time in two different cars? No way that's the case. It's on Sirius's side.
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Old 08-25-2005, 06:43 PM   #4
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I'm having the same problem with my new starmate. Please tell me if you've found a fix.
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Old 08-25-2005, 08:52 PM   #5
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I've noticed this a lot too, but only over the last few days.

Also, I only hear it when the DJ's are talking, but not when a song is playing. Still, it's a pretty annoying. What's causing it??
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Old 08-25-2005, 10:46 PM   #6
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It is really annoying! I have just recently been getting crackling sounds which last for about thirty seconds which happen about every half an hour. What the heck!
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Old 08-25-2005, 10:48 PM   #7
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It is really annoying! I have just recently been getting crackling sounds which last for about thirty seconds which happen about every half an hour. What the heck!
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Old 08-26-2005, 12:09 AM   #8
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I sent an email to Sirius about this issue to see if they had a fix.
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Old 08-26-2005, 09:45 AM   #9
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Quote:
Originally Posted by MasterpJZ9
I sent an email to Sirius about this issue to see if they had a fix.
yeah I'm going to do the same. I turned down the audio output on my PNP2 to the third lowest level. There I can still hear it but it's about 85% better. It mostly goes away on the lowest 2 settings, but I don't have an amped system in my car so I have to turn the volume up to 100% on my stereo to hear the radio over the wind.

I hope they fix this but it's been this way for a few weeks now so I'm not holding my breath.
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Old 08-27-2005, 10:11 PM   #10
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I just got off the phone with Sirius. They basically told me that its probably something with the FM frequency (a bad frequency that's not completely radio station free), a problem with my Starmate (which I don't think it is) or a problem with the radio in my car. I'm not sure what to do now.
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Old 08-28-2005, 01:56 PM   #11
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Quote:
Originally Posted by MasterpJZ9
I just got off the phone with Sirius. They basically told me that its probably something with the FM frequency (a bad frequency that's not completely radio station free), a problem with my Starmate (which I don't think it is) or a problem with the radio in my car. I'm not sure what to do now.
That's BS. I have been forced to use FM frequencies that are not 100% "free" when I've been traveled through other cities and that has never effected the "S" sound, it has only caused a little bit of static.

Also, I have been using the same frequency since I got Sirius, and I know that it is 100% radio station free.

Isn't it strange that this problem just "coincidentally" happened to several people on this board at the same time??

Definitely not satisfied with Sirius' (or whatever CSR you spoke to's) attempt at an explanation... When in doubt, blame the user.
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Old 08-28-2005, 03:07 PM   #12
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I wasn't happy with her answer so I asked to speak with her supervisor. The supervisor gave me the same answer and said that it should be CD quality. I think it is a problem with the radio in my car, even though regular radio stations sound fine. When I plug headphones into the Starmate, it sounds great.
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Old 08-29-2005, 09:20 AM   #13
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Yeah it's definetly Sirius. They tweaked the codec or something now it sounds like ass.

The FM Freq. answer they gave you was BS cause I have mine hardwired into the radio and I can set it to any freq before with not static at all and now all of a sudden all 4 setting on the FM modulator have the 'ssss' problem.
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Old 08-29-2005, 01:37 PM   #14
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Quote:
Originally Posted by MasterpJZ9
I just got off the phone with Sirius. They basically told me that its probably something with the FM frequency (a bad frequency that's not completely radio station free), a problem with my Starmate (which I don't think it is) or a problem with the radio in my car. I'm not sure what to do now.
This is their canned answer for everything.
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Old 08-29-2005, 06:08 PM   #15
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Most of my channels are pretty much back to normal now, with the exception of The Pulse, which still has "S" issues.
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