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Old 11-09-2006, 01:09 PM   #1
Jeffy3
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Unhappy SIRIUS Customer Service and Product Quality (or Lack Thereof)

I subscribe mostly due to Howard Stern, but I have to say their
customer service and the quality of their equipment is pretty shaky.
I know a lot of people with equipment problems, radios whose DC
connection comes loose so the power cuts out with just the slightest
movement of the radio, antenna connections coming undone, car adaptors
blowing fuses. As for customer service, it is nice and honorable
that if you call within the warranty period about equipment failures,
they will send a new radio no questions asked provided you mail back
the other one soon after receiving the new one, but the length of time
to get the new radio is another matter. I have been waiting two weeks
now, and this is the SECOND time they have sent me a new radio.

Here's the story. My DC connector went south so it would constantly
turn off and turn back on if I moved the radio or if my car hit a
slight bump. I called and they said they'd send me a prepaid mailing
label to return the old one and also a new Starmate replay. The label
was to be mailed separately. I never received the label, and in about
10 days I get the radio. I activate the new radio and it turns out
this time that the FM transmitter isn't working. I call customer
service and explain that all I did was swap the radios, that the radio
location was in the same spot in my home as the old one, that the
antenna location stayed the same, and my clock radio stayed the same,
but that with the old radio FM transmission was fine but with the new
one it was all static, and the guy on the other end was obviously not
listening and just reading through scripted questions. I finally got
through to him that it must be the transmitter so he transferred me to
warranty. Warranty said they would send out yet another shipping
label and yet another radio. This Saturday will be two weeks since I
made this phone call.


In another story, a friend of mine with equipment problems called and
they did send him a new radio, but not only did they not send a
prepaid shipping label, they didn't even mention it in the phone call!


One last thing: they tell you they'll charge your credit card if you
don't return the broken radio. Why do I get the feeling that will be
yet another disaster?


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Old 11-09-2006, 01:15 PM   #2
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It sounds like your old radio was pre-FCC crack down and you now have a post-FCC crack down. They had to lower the output power of the FM modulators as it was stronger then the FCC regulations. I would bet that is your problem. Somehow I think that your next replacement is not going to be any better then the one you have now.
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Old 11-09-2006, 01:26 PM   #3
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It's not. Buy a $6 wire to connect it directly to the stereo.
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Old 11-09-2006, 01:38 PM   #4
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How far should the FM transmitter signal go now that it has been reduced. The nearest radio was about 8 feet away.
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Old 11-09-2006, 01:41 PM   #5
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Honestly, they are all but useless. They will mostlikely be phasing out the internal fm broadcasters. Will have to deal with universal external ones. They are a dime a dozen these days and some will broadcast for hundreds of feet.
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Old 11-09-2006, 01:46 PM   #6
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Got it. Well it was fun while it lasted. I could flip on my unit in our first floor den, and I could listen in the shower on my cheap radio, then in the bedroom while getting dressed, even in my basement if I was down there.

I still have a Belkin FM transmitter I used to use with my MP3 player in the car. I wonder if that will work in the house.

Also, I guess this proves my point about customer service at SIRIUS. They never asked me how far away my radio was from the satellite.
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Old 11-09-2006, 01:57 PM   #7
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YES YES!!!!! YOU ARE A WINNER! That Belkin will work the balls!!! Those fools at customer service are just learning the latest technology to kit Kazahastan...the telephone.

You are an educated human and it's confusing to you. Now imagine if you lived in some 8th world country trying to support this crap. FORGETABOUTIT.
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Old 11-09-2006, 02:13 PM   #8
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Thanks for all your help. Sorry if this is old news to a lot of you, but I am new to this issue and to this forum. I did see some threads on usenet talking about just this issue, but I still can't seem to get a handle on why exactly SIRIUS weakened their signal. Some threads mention the FCC, but then I saw some opinions that the original signal was indeed compliant with the FCC.
Also, does anyone know why SIRIUS can't have a stronger signal but BELKIN can?
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Old 11-09-2006, 02:17 PM   #9
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Nah we just like to get passonate with the posts cause we too find these things CRAZY.

FCC is just irritated that Stern can be heard on FM again from multiple underground broadcasters...UNCUT...FOR FREE.
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