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Old 11-18-2006, 09:10 PM   #1
glennQNYC
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Unhappy Totally frustrated with my tuner :(

I'm brand-spankin' new here, so before I start bitching, I'll mention that I have a degree in audio engineering and I use audio equipment literally for a living... So I'm FAR from lost when it comes to using gear.

I have a Sirius PNP unit in my car without any problems.
I have a free lifetime subscription to XM, so I still have a MyFi in my home. I barely ever use it, but it works fine too.

The problem I am having is with my home Sirius PNP unit. I bought a Xact XTR7CK (inexpensive and stylish) December 2005. Since then I have replaced the tuner itself twice, and the AC adaptor (power plug) going on three times now.

The first time I had a problem, I lost the display. A girlfriend may have dropped it (she says she didn't ), so I shook off that problem pretty easily.

I replaced the unit with another, a few months later the tuner went dead. Turns out the AC adaptor went bad. This seemed wierd, but I know how unreliable electronics can be so again, I just bought a new home kit (anyone wanna buy a home antenna? LOL) and I was back in business. Let me mention that before I completely lost power, there was a few days of a rising static/hissing sound behind the music (noisefloor in techno-speak). Seems like the AC adaptor gradually went bad over a few days. Again... weird I think.

Next problem was again, a tuner that just died. I initially thought it was the adaptor again, but no. Bad unit. This is getting freaky! I replaced the tuner again... Luckly, an industry contact keeps exchanging this stuff under warranty!

Few months later, here comes the rising noisefloor again! This time I try turning off the unit for the hell of it... The tuner never turned back on. Off to my buddy for another home kit!

Now it is a few months later again, and the return of the evil noise floor becomes readily apparent! This morning the tuner went dead. I'm pissed now!

Some notes...
#1: I leave my tuner on 24/7... But so does my friend with the same model, and he has zero problems.

#2: I have the unit plugged into a very hi-end (Panamax brand) power conditioner/surge protector... Along wih the rack of gear I have for my home theater/distributed audio equipment. I have never had any problem with any of the other gear at all.

#3: The only other common denominator is the antenna. I am using a Terk outdoor antenna on the terrace of my condo. I ran the antenna cable myself, so I am 100% confident in the installation, but an antenna swap is not as easy as the other stuff since my contact can not warranty the antenna.

But wait! I have another problem!

Recently I was reorganizing my presets in my home unit to match my car's presets when I noticed I did not have access to some channels. Faction, and Octane were no place to be found. I did not even have the channels show up in the menu to lock/unlock them! I tried resetting to the factory default... No dice. I then had Sirius try sending a channel update... But it never came through. So I had Sirius turn off the subscription to that radio, then reactivate it. That process went through, but the missing channels never came back. Sirius suggested I replace the radio after an hour or so of troubleshooting.

Any comments/suggestions?


glennQ
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Last edited by glennQNYC; 11-18-2006 at 09:22 PM..
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Old 11-20-2006, 10:43 PM   #2
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That's a bummer. Looks like you've just had a run of bad luck with your tuner(s). That certainly isn't the norm. I'd just recommend getting a newer radio from a different place than you are getting your receiver from now. Those older ones can run pretty hot, so running it 24/7 might eventually cause a problem (you know how electronics and heat don't mix too well over the long term). The new ones use a lower voltage and should run a bit cooler. A new Stratus and home kit would run you just north of $100 at www.tss-radio.com. I haven't had my hands on the new tuners, but I am pretty sure your existing antenna will work just fine with them.

good luck...
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Old 11-21-2006, 10:32 PM   #3
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Default Idea !

Quote:
Originally Posted by glennQNYC
I'm brand-spankin' new here, so before I start bitching, I'll mention that I have a degree in audio engineering and I use audio equipment literally for a living... So I'm FAR from lost when it comes to using gear.

I have a Sirius PNP unit in my car without any problems.
I have a free lifetime subscription to XM, so I still have a MyFi in my home. I barely ever use it, but it works fine too.

The problem I am having is with my home Sirius PNP unit. I bought a Xact XTR7CK (inexpensive and stylish) December 2005. Since then I have replaced the tuner itself twice, and the AC adaptor (power plug) going on three times now.

The first time I had a problem, I lost the display. A girlfriend may have dropped it (she says she didn't ), so I shook off that problem pretty easily.

I replaced the unit with another, a few months later the tuner went dead. Turns out the AC adaptor went bad. This seemed wierd, but I know how unreliable electronics can be so again, I just bought a new home kit (anyone wanna buy a home antenna? LOL) and I was back in business. Let me mention that before I completely lost power, there was a few days of a rising static/hissing sound behind the music (noisefloor in techno-speak). Seems like the AC adaptor gradually went bad over a few days. Again... weird I think.

Next problem was again, a tuner that just died. I initially thought it was the adaptor again, but no. Bad unit. This is getting freaky! I replaced the tuner again... Luckly, an industry contact keeps exchanging this stuff under warranty!

Few months later, here comes the rising noisefloor again! This time I try turning off the unit for the hell of it... The tuner never turned back on. Off to my buddy for another home kit!

Now it is a few months later again, and the return of the evil noise floor becomes readily apparent! This morning the tuner went dead. I'm pissed now!

Some notes...
#1: I leave my tuner on 24/7... But so does my friend with the same model, and he has zero problems.

#2: I have the unit plugged into a very hi-end (Panamax brand) power conditioner/surge protector... Along wih the rack of gear I have for my home theater/distributed audio equipment. I have never had any problem with any of the other gear at all.

#3: The only other common denominator is the antenna. I am using a Terk outdoor antenna on the terrace of my condo. I ran the antenna cable myself, so I am 100% confident in the installation, but an antenna swap is not as easy as the other stuff since my contact can not warranty the antenna.

But wait! I have another problem!

Recently I was reorganizing my presets in my home unit to match my car's presets when I noticed I did not have access to some channels. Faction, and Octane were no place to be found. I did not even have the channels show up in the menu to lock/unlock them! I tried resetting to the factory default... No dice. I then had Sirius try sending a channel update... But it never came through. So I had Sirius turn off the subscription to that radio, then reactivate it. That process went through, but the missing channels never came back. Sirius suggested I replace the radio after an hour or so of troubleshooting.

Any comments/suggestions?


glennQ

Find yourself a JVC SR-1000 and a few mobile brackets and use it.I have zero problems with my radio and its ALWAYS on.I do DIM the display to keep it cool,you should too.Xact is not a better radio.Buy any other radio.
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