Digital Radio Central - Sponsored by TSS Radio
  DRC Home Page DRC Forums Contact Us  
 
SIRIUS Backstage Forum
 
 
 
  Sirius Satellite Radio XM Satellite Radio iTunes/iPod Slacker Pandora  
 
 
FAQ Members List Calendar Search Today's Posts Mark Forums Read  
Go Back   SIRIUS Backstage Forum > >
Visit Digital Radio Central

Notices

Install Garage & Help Desk You've got the radio, now which cable goes where? Got questions about factory installed radios in your car? Ask any installation or help questions here and someone will get to you soon.

 
 
Thread Tools Display Modes
 
 
Old 11-20-2006, 12:12 PM   #1
jheney
Just Tuned In
 
Join Date: Nov 20, 2006
Posts: 1
jheney is on a distinguished road
Default Philadelphia Repeater shut down

Hi folks...a quick question and an observation...

The terrestrial signal on both of my receviers took a noticeable decline about a month or so ago (to the point where I now get a brief sound interruption when I drive under an overpass and my receiver no longer works in my houes). I found a few websites that mentioned that the Philadelphia repeater was shut down prior to 10/15/06 (along with ten others). It appears that this is now tied up in some legal battle, but does anyone here have a link to a page that hs the official particulars on this? My accounts are both up for renewal this Christmas and I don;t think I will renew if this doesn't get fixed.

Here's the frustrating part. I submitted a question to Sirius customer service via the form on the website about this very problem, specifically stating that my signal degraded approximately 6 weeks ago. I noted that I wa a Sirius sub and included my phone number...the site claims a 24 hour response time. It has now been a week and I have not heard back, so I called Sirius customer care this morning. I described my problem to the care rep who told me she was not aware oif any problems in my area but she would check. She put me on hold for ten minutes, then my call was disconnected. I called right back, got a new rep on the phone and asked the same question. This rep told me there as a problem in Portland, Oregon (I live in Philadelphia), but there were no other problems that she was aware of and she was sorry that I was not getting a signal but there was nothing else she could do to help. How is it possible that the shutdown of 11 repeaters in many large metro markets was not conveyed to customer care? I'm certain I'm not the only person who noticed it (although perhaps I waited longer to call than many others), but I specified the timeframe I as talking about. The fact that I was able to find this info online in about 14 seconds after growing frustrated with customer care speaks volumes to me about how little effort is actually put into solving customer problems. I know most of this is irrelevant or pointless as far as most of you are concerned, I just needed an opportunity to rant.

Sirius has all of its customers home addresses and email addresses...How difficult would it have been to query their customer DB for a subset of zipcodes that may be impacted by the repeater shutdown and send a preemptimve email letting those customers know that there may be a change in their service while they address a legal issue? I'm sure the amount of effort needed to make this happen would have saved a considerable amount of call volume into their care center if nothing else. Just poor customer service all around.
jheney is offline  
 
 
Old 11-20-2006, 01:36 PM   #2
DirtFan71
Channel Surfer
 
DirtFan71's Avatar
 
Join Date: Oct 29, 2006
Location: Southeast Pa
Posts: 11
DirtFan71 is on a distinguished road
Default

Welcome to the world of Sirius Customer Service,the web site is a joke to ask a qustion and the phone calls are a close second with a average of 30 minutes on hold.Don't get me wrong i love my Sportster 4 but i hate to deal with the Warranty Dept.
__________________
DirtFan71 is offline  
 
 
Old 11-20-2006, 01:42 PM   #3
PhillyPhan
Sirius Star
Philadelphia Repeater shut down
 
PhillyPhan's Avatar
 
Join Date: Jan 11, 2005
Location: Philadelphia Area
Posts: 1,003
PhillyPhan is on a distinguished road
Default

I've posted many messages on this board about repeater outages in Philly. I only notice them in the office because this is the only place I listen where my antenna is inside. Unfortunately, today I can't tell you if the repeaters are up or down, because I forgot to bring my radio to work today.
__________________
Gone to DRC!!!
PhillyPhan is offline  
 
 
Old 11-20-2006, 01:56 PM   #4
bltst2
Just Tuned In
 
Join Date: Nov 20, 2006
Posts: 1
bltst2 is on a distinguished road
Default

I'm located in Conshohocken and the repeater has been out since mid-October..I've been struggling to get LOS from my bedroom window ever since...

Several calls into Sirius CS has resulted in:
1. The repeater is down for maintenance, it'll be back up soon.
2. The repeater is still down for maintenance, it will be back up in a few days
3. We don't know when the repeater will be back up.
4. Settle in for the long hall, it'll be awhile. Take a $20 credit...

The below link shows that the Philadelphia and Delaware repeaters were shutdown...
http://www.orbitcast.com/archives/si...repeaters.html
bltst2 is offline  
 
 
Old 11-21-2006, 12:22 PM   #5
PhillyPhan
Sirius Star
Philadelphia Repeater shut down
 
PhillyPhan's Avatar
 
Join Date: Jan 11, 2005
Location: Philadelphia Area
Posts: 1,003
PhillyPhan is on a distinguished road
Default

Quote:
Originally Posted by bltst2
I'm located in Conshohocken and the repeater has been out since mid-October..I've been struggling to get LOS from my bedroom window ever since...

Several calls into Sirius CS has resulted in:
1. The repeater is down for maintenance, it'll be back up soon.
2. The repeater is still down for maintenance, it will be back up in a few days
3. We don't know when the repeater will be back up.
4. Settle in for the long hall, it'll be awhile. Take a $20 credit...

The below link shows that the Philadelphia and Delaware repeaters were shutdown...
http://www.orbitcast.com/archives/si...repeaters.html
Thank you for the update. scb147 maintains a list of terrestrial repeaters; the link is in his signature.

I work in Bryn Mawr and I am receiving terrestrial signal on my Orbiter from somewhere. When the repeaters are down, I can't listen at work.
__________________
Gone to DRC!!!
PhillyPhan is offline  
 
 
Old 11-21-2006, 12:45 PM   #6
realwx
Banned
 
realwx's Avatar
 
Join Date: Dec 26, 2005
Location: Elkridge, MD
Posts: 2,554
realwx is on a distinguished road
Send a message via AIM to realwx Send a message via MSN to realwx Philadelphia Repeater shut down
Default

I was on a short vacat--business trip last weekend in the Sheraton Center City (used to be Wyndham) I got three bars when I let my stiletto sit there but when walking outside, in a pocket, it didn't work. As for the Delaware repeater, I actually got a terrestrial signal while driving 60mph on I-495 but for a few minutes passing by Wilmington.
realwx is offline  
 
 
Old 11-21-2006, 07:45 PM   #7
NHTracker
Rocket Scientist
 
Join Date: Feb 03, 2004
Location: Phoenix,AZ
Posts: 963
NHTracker is on a distinguished road
Default

Quote:
Originally Posted by jheney
Sirius has all of its customers home addresses and email addresses...How difficult would it have been to query their customer DB for a subset of zipcodes that may be impacted by the repeater shutdown and send a preemptimve email letting those customers know that there may be a change in their service while they address a legal issue? I'm sure the amount of effort needed to make this happen would have saved a considerable amount of call volume into their care center if nothing else. Just poor customer service all around.
Sirius customer service is outsourced. That means that the people your talking to and e-mailing don't actually work for Sirius. There's your reason right there. All Sirius (The real Sirius) ever sees from their customer service is a sheet that says, "Calls answered 956, Calls abandoned 131, average rate of answer 45 seconds, overall service level 92%, Financial quality 98%, subscibers added 1, 023, etc." I'm sure most supervisors in their call center don't even know who to call at Sirius to inform them of a tech problem.
__________________
Originally joined as NHTrac on 7/16/2003.
NHTracker is offline  
 
 
Old 11-22-2006, 04:24 PM   #8
JanieFrmDE
Channel Surfer
 
Join Date: Nov 13, 2006
Posts: 17
JanieFrmDE is on a distinguished road
Default Repeaters shut down

Here is the problem with the repeaters and the attachment to reinstate the repeaters.

http://satelliteradiotechworld.blogs...repeaters.html

http://svartifoss2.fcc.gov/servlet/i...nt_key=-117714
JanieFrmDE is offline  
 
 
 

Go Back   SIRIUS Backstage Forum > >


Digitalradiocentral.com




Similar Threads
Thread Thread Starter Forum Replies Last Post
SIRIUS repeater & other technical stuff, courtesy FCC scb147 Galaxy Nation 69 11-09-2006 08:42 PM
Do you get SIRIUS from the satellites or a repeater? Icing SIRIUS Dogstar Cafe 62 11-03-2006 03:39 PM
Repeater in Phoenix BLOWS! Scipione Install Garage & Help Desk 62 12-29-2005 11:32 PM
Repeater placement: downtown v.s. suburbs yg17 Galaxy Nation 19 11-19-2005 12:08 AM
philadelphia repeater out? imasiriusguy Install Garage & Help Desk 3 08-21-2005 01:22 PM

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 10:25 PM.
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.39 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
All Content Copyright SIRIUS Backstage. All Rights Reserved. SIRIUS and registered trademarks are the property of SIRIUS Satellite Radio, Inc. The opinions posted on SIRIUS Backstage website and forums are those of the individual posters and/or this website and are not necessarily the opinions or positions of SIRIUS Satellite Radio, Inc.