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Old 07-12-2007, 09:22 AM   #361
rob21275
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I'm a new Sirius subscriber (since around July 1) and I was loving it -- until yesterday.

I'm in New Orleans and I know we have at least one terrestial repeater here. I work in a one story building directly across the river from downtown (less than 5 miles away as the crow flies) and I was getting most of my signal from the repeater.

Then, yesterday around 9 a.m., the signal began to degrade and then completely disappeared by 10 a.m. It came back around 4 or 5 p.m. Other than a bad thunderstorm that knocked me off for 30 minutes a week ago, this was the first time that this happened.

It happened again today, almost on cue at 9 a.m. Not wanting to endure our pathetic local terrestial radio stations or silence, this time, I shoved the antenna above a ceiling tile and now have a strong satellite signal (thankfully). But I'd rather not have to do that.

Has anybody had an experience like this before? Could it be a celestial event with regard to the sun's position and the time of year -- maybe relating to heating my part of the building or something around that would affect the signal? I know I'm probably reaching, but I don't see how something physical could block the signal at the same time two days in a row.

I called Sirius, and of course, they tried to tell me it was my equipment and to move the antenna -- which worked temporarily. There seems to be no way to find out if they are doing maintenance on the repeater (which is also plausible).

Any thoughts would be appreciated.
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Old 07-13-2007, 08:01 AM   #362
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Seems better in Chicago today.
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Old 07-13-2007, 12:03 PM   #363
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Same here in New Orleans (running to find wood to knock on) -- at least so far today.
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Old 07-16-2007, 07:35 AM   #364
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I haven't been able to pull a signal here in Pittsburgh since Wednesday of last week. After five weeks of working intermittently, it worked correctly for two weeks and I thought they had sorted out whatever issues they were having. Now it's back to the same problems all over again. I'm seriously thinking about cancelling because they just can't seem to get it working in my area. I've ruled out hardware problems on my end.
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Old 07-20-2007, 12:03 AM   #365
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Default Almost 23000 views on this thread.

Something is seriously wrong with the Sirius organization. My s100 has been working flawlessly until driving back to Florida from Atlanta. "aquiring signal" I torn up the car and no kinks in the wires. New sirius brand roof antenae. Satellite headset does not work. I sent reactivation code. Wifi works in house and library transmits perfect in car. Judging by all the responses and questions on the forum and internet it is apparent this is widespread and not a device specific issue. What a disappointment!

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Old 07-22-2007, 08:01 PM   #366
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Default Acquiring signal

I have been using Sirius for several months with no problem. Then I start getting the "acquiring signal" message out of the blue. Could it be because of the summer heat beating down on the antenna? Maybe. The support people are pretty lame. If I got an answer out of them, I wouldn't believe them, either way.

I have called about five or six times, listen to their opening phone message nonsense, and then finally talk to somebody after two or three minutes pushing buttons, and ten minutes of waiting on hold. Then they take all of your contact info. Then they get to the problem fixing after about 15 minutes of nonsense. Unfortunately they cannot fix the problem.

So I decided to cancel. They tell me that there is a $75 cancellation fee! Which is pretty lame, because Sirius is the party not fulfilling their end of the bargain.

This is a bad sign. I would like to get commercial free radio. But this is a bad sign. I am certainly not going to re-up when it comes time to renew even if they fix the problem, not with a $75 cancellation fee. They have got to be having some serious Sirius problems. Yuk! Yuk!

Between the radio, the annual fee, taxes, etc. I am on the hook for about $250. And I only got six months worth of radio. Oh well, it looks like Sirius is another slimy merchant that will soon be out of business.

Really, if this is the way that they handle technical problems, they are going have trouble keeping customers, because, there is a bunch of competitive technology that will be blowing this away soon. If Sirius has to overcome a lousy support problem, they are gone.

Tough break, Sirius! Good riddance.

Last edited by bobheath; 07-22-2007 at 08:35 PM..
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Old 07-22-2007, 08:04 PM   #367
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Quote:
Originally Posted by rspst14 View Post
I haven't been able to pull a signal here in Pittsburgh since Wednesday of last week. After five weeks of working intermittently, it worked correctly for two weeks and I thought they had sorted out whatever issues they were having. Now it's back to the same problems all over again. I'm seriously thinking about cancelling because they just can't seem to get it working in my area. I've ruled out hardware problems on my end.
If you cancel, Sirius is going to hit you with a $75 cancellation fee. Aren't they nice? Aren't you glad that you did business with them? After this contract, I am done. I am not re-upping again, not with a $75 cancellation charge, and an proven inability to provide the service that you pay for.
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Old 07-22-2007, 08:08 PM   #368
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Quote:
Originally Posted by d0lphin2 View Post
Something is seriously wrong with the Sirius organization. My s100 has been working flawlessly until driving back to Florida from Atlanta. "aquiring signal" I torn up the car and no kinks in the wires. New sirius brand roof antenae. Satellite headset does not work. I sent reactivation code. Wifi works in house and library transmits perfect in car. Judging by all the responses and questions on the forum and internet it is apparent this is widespread and not a device specific issue. What a disappointment!

My biggest disappointment is the $75 cancellation charge. When they lose you as a customer, they apparently want to make sure that you are good and angry with them, just to make sure you don't ever decide to do business with them again.

But don't worry, there is emerging technology that will soon blow XM radio and Sirius away, and you won't have to worry about their unethical business practices.
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Old 07-25-2007, 11:37 AM   #369
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Assuming the cancellation charge is being billed to your credit card, you should be able to dispute the charge on the grounds that they are no longer able to adequately provide the service you signed up for. There's no way they're getting $75 from me. I do a fair amount of driving, and I've only been able to pull a signal for a total of about four hours in the past two weeks. I've been patient enough.
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Old 07-25-2007, 12:39 PM   #370
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Default Same Problems In Nyc

Thank God somebody else is having this problem, I thought I was going crazy. I moved to a new Apartment in northern manhattan around June 12th. I live on the first floor and was pleasantly surprised to have flawless reception. This went on for about 3 weeks. Then, after a thunderstorm in our area, I noticed that I had no more reception, aquiring signal is always on in my display. Dissappointed, I called sirius, they said that it must be my radio, so they sent me a replacement and it had the same problems. When I explained to them that logically, it has to be that something is wrong with their signal, they encoiuraged me to try my antenna in different places until I got a better signal. Thanks alot, as If I hadnt tried every possible position already. Now my antenna is taped to the end of a mop and hanging out my kitchen window. This got me enough signal to get the new radio activated , but its echoey and drops out all the time.

Frustrated !!!!!
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Old 07-25-2007, 07:41 PM   #371
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I live in Mississauga Canada, just West of Toronto. Sirius works great in the car but my Boombox at home is now has a lot of drop outs. I now use the internet for Sirius at home so I guess I will end up cancelling my Sportster boombox.

In Comparison I also have XM and it works perfectly at home and in the car.
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Old 07-27-2007, 07:35 PM   #372
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Default las vegas

Their are three repeters in las vegas

Terrestrial Repeater 165 at the site of the old Stardust Hotel- Casino
The implosion of the Stardust Hotel-Casino was on April 13,2007
so Terrestrial Repeater 165 is out of service
Service Sucks in Las Vegas

This is a terrestrial repeater for SIRIUS Satellite Radio located in Las Vegas, NV.

This repeater is located at coordinates of 36.1325, -115.166667. The height of this repeater is 401 feet.

165. Las Vegas, NV Beamwidth Orientation Wattage
Sector 1 90° 180° 8800
Sector 2 0° 0° 0
Sector 3 0° 0° 0


The status of this repeater is currently listed as active.

Retrieved from "http://www.dogstarradio.com/wiki/index.php?title=Terrestrial_Repeater_165"

Terrestrial Repeater 166 Down town Las Vegas



This is a terrestrial repeater for SIRIUS Satellite Radio located in Las Vegas, NV.

This repeater is located at coordinates of 36.169472, -115.141944. The height of this repeater is 466 feet.

166. Las Vegas, NV Beamwidth Orientation Wattage
Sector 1 360° 0° 3100
Sector 2 360° 0° 3100
Sector 3 0° 0° 0

The status of this repeater is currently listed as active.

Retrieved from "http://www.dogstarradio.com/wiki/index.php?title=Terrestrial_Repeater_166"


Terrestrial Repeater 167 Tropicana Hotel
The Tropicana Hotel is to be imploted in the late fall of 2007


This is a terrestrial repeater for SIRIUS Satellite Radio located in Las Vegas, NV.

This repeater is located at coordinates of 36.100622, -115.172036. The height of this repeater is 250 feet.

167. Las Vegas, NV Beamwidth Orientation Wattage
Sector 1 80° 180° 100
Sector 2 0° 0° 0
Sector 3 0° 0° 0


The status of this repeater is currently listed as active.

Retrieved from "http://www.dogstarradio.com/wiki/index.php?title=Terrestrial_Repeater_167"
.

Terrestrial Repeater 167 Tropicana Hotel
The Tropicana Hotel is to be imploted in the late fall of 2007


This is a terrestrial repeater for SIRIUS Satellite Radio located in Las Vegas, NV.

This repeater is located at coordinates of 36.100622, -115.172036. The height of this repeater is 250 feet.

167. Las Vegas, NV Beamwidth Orientation Wattage
Sector 1 80° 180° 100
Sector 2 0° 0° 0
Sector 3 0° 0° 0


The status of this repeater is currently listed as active.

Retrieved from "http://www.dogstarradio.com/wiki/index.php?title=Terrestrial_Repeater_167"

Will Las Vegas siginal still suck
I can't drive 5 miles with out droping siginal 3-4 times
OK sirius guys step up to the plate and fix this
Dave
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Old 08-06-2007, 05:34 PM   #373
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Default No signal in Connecticut

I was losing the signal on and off for the past few weeks and now for the last 3 day I get no signal at all.
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Old 08-07-2007, 08:50 AM   #374
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just returned to work after two weeks vacation. Terrestrial Repeater signal in Boston (one mile away) is either acquiring, 3 bars or 7 bars..normally I havd a full 10 bars before I left..What happened? My radio was locked up so I know no one monkeyed around with it and Sirius Cust Service was no help..blaming a bad antenna..how does a stationary indoor antenna go bad over two weeks of non-use? I t worked perfectly when I left..now my antenna is supposedly bad?!?!?!?

At least I can stream the broadcast....
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Old 08-07-2007, 10:52 AM   #375
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Default BLAME the FCC

The FCC has told Sirius and XM to turn down or DECREASE power to their reapeaters ,this is causing this whole onslaught of reception issues.Call the FCC! We PAY for this service ,we want RECEPTION !
Solution is to have more repeaters on the ground with more power . Call em! Not sirius,sirius is not the bad guy here.
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