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Old 11-28-2006, 09:52 AM   #46
Skylooker
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Quote:
Originally Posted by jojopuppyfish
I've said this on another thread, but I live in West LA....from about La Brea to Downtown on the 10, reception is bad.
And I know going from the 110 to Hollywood is also bad.
If I stay in West LA, reception is good.

I will not be switching to XM because they do not have NFL or Howard Stern. So Sirius will just have to fix the problem eventually.
That's where it was the worst for me too. I hope for your sake and that of others who are still subscribing that they get it fixed.
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Old 11-28-2006, 09:55 AM   #47
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Angry Definite problem in L.A. area

I work out in the field doing sales, traveling around the L.A. area and things have definetly gotten worse since the beginning of the 4th Quarter. Contacting customer service was a joke, they just assumed that if was my fm signal, until I stopped them midstream and mentioned that the radio is an indash with built in sirius. Then they brought up the antenna direction and placement, but I mentioned this made no sense since other towns I can be pointing any direction and still receive a satellite signal.

Areas where the reception is horrible:

134 Freeway almost entirely the complete stretch, except for east side of the hill that sits over pasadena.

405 and the 10 intersection and roughtly a mile radius around it

110 freeway from 2-3 miles prior to the 10

10 freeway West of Cal State L.A., to the 405 some really bad pockets

Downtown L.A. (this is a joke), if I was stuck in this area more then 50% of my day, I would be cancelling sirius)


My thoughts on the cause of the problem:

1. Terrestrial Radio have figured out how to block the satellite signal and are using their radio towers to harness a device to cause the interference. If you had billions at stake what would you do?

2. Newer technology from Cellular Towers are screwing up the satellite signal.

3. Sirius doesn't give a shit about it's current subscribers, realize that there is a huge problem and any bad news about reception problem would only hurt acquiring new subscribers.
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Old 11-28-2006, 10:57 AM   #48
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I am glad I found this forum as I am having the same problem. I am in the Kansas City area but for the last month have been getting the (acquiring signal) with an X in the bottom left corner. When it is working, there is a ton of static. I have had Sirius for 1 year and this probelm just started. I thought maybe it had something to do with the cold weather/cloud cover, but that appears to not be the case as everyone on this board is having the same problem. I had been thinking about giving sirius as a gift to others until this happened. Now the product sucks. I hope they are reading this and Howard Stern gets wind of this as well. He is always bragging about how many people are listening etc.. Guess what Howard, most people are sitting in traffic hearing about half of what you are saying becasue the rest of the time they are acquiring a signal. Sirius better get this problem resolved or I guarantee people will not purchase this product and poor customer service for much longer. I myself will be back to listening to CD'S. Just my thoughts.
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Old 11-28-2006, 02:04 PM   #49
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Quote:
Originally Posted by Skylooker
There are now many threads about this subject. Something is going on that started within the past week or two and Sirius isn't saying a word. In my case, I went from near perfect reception to constant signal dropouts, overnight. I've made a number if calls to Sirius and they insist it's my radio. Well if that's the case, I'm having the exact problem with my other radio and a few of my coworkers are having that problem too.

I've also talked with a bunch of you on this forum and the problem seems to be widespread, particularly in some of the major metropolitan areas.

I would like to hear from those of you who would be so kind as to post your experiences. I'm trying to bring some media attention to this issue. We're all paying our subscription to Sirius and not getting what we pay for while they've done onthing to respond to our concerns. So, please let me know what you've experienced and by all means, continue to call Siruis and complain. Do this for every day you are a paying Sirius subscriber. Hopefully through the power of the media and the power in numbers, we can get this resolved.
i started a thread about the same problem, sorry i quess i should of read this one first.. is there any update regaurding the repeater issue yet? i'm in L.A. near downtown and like many of you my signal took a shit 2 weeks now and it's driving me crazy i'm forced to listen online now but this fking sucks!! i take the 110 san pedro home and my car signal takes a shit all the way till i get passed the 405...
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Old 11-28-2006, 02:14 PM   #50
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Quote:
Originally Posted by slayerized
i started a thread about the same problem, sorry i quess i should of read this one first.. is there any update regaurding the repeater issue yet? i'm in L.A. near downtown and like many of you my signal took a shit 2 weeks now and it's driving me crazy i'm forced to listen online now but this fking sucks!! i take the 110 san pedro home and my car signal takes a shit all the way till i get passed the 405...
who dis?

your fantasy team sucks
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Old 11-28-2006, 02:29 PM   #51
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Quote:
Originally Posted by slayerized
i started a thread about the same problem, sorry i quess i should of read this one first.. is there any update regaurding the repeater issue yet? i'm in L.A. near downtown and like many of you my signal took a shit 2 weeks now and it's driving me crazy i'm forced to listen online now but this fking sucks!! i take the 110 san pedro home and my car signal takes a shit all the way till i get passed the 405...
Make sure you continue to call Sirius. The only way they'll take care of this is if the calls don't stop. It shoudn't take that much to get customer service though. That's why I'm not a Sirius subscriber anymore. Sirius made it easier for me to call XM and activate the radio that was factory installed in my car.
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Old 11-28-2006, 04:07 PM   #52
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Quote:
Originally Posted by Skylooker
Make sure you continue to call Sirius. The only way they'll take care of this is if the calls don't stop. It shoudn't take that much to get customer service though. That's why I'm not a Sirius subscriber anymore. Sirius made it easier for me to call XM and activate the radio that was factory installed in my car.
Unfortunately for some of us loyal fans, XM doesn't carry Howard Stern. Those long drives in LA are brutal w/out some humor. If i wanted to listen to music only, I could also plug in my MP3 player. I have XM w/my directtv at home and the programming on Sirius is a tad better I thinK.

So for now, I'll have to listen on my computer at work, and my unit at home. Car reception across LA basin SUCKS.

FIX THE PROBLEM SIRIUS!!!!
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Old 11-28-2006, 05:07 PM   #53
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Wow, I came here looking for someone to verify I wasn't going insane, and it turns out I'm NOT!

I drive from the SFV to Downtown via the 5 freeway (sometimes the 210) and I've noticed that it cuts out right around the 134, as well as the 2 freeway between the 5 and the 210.

Wow, I thought my radio was on the fritz, but thank god I'm not alone in this.
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Old 11-28-2006, 06:19 PM   #54
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Please continue to call Sirius and post the results here. Include names, wait times, excuses given, etc. Just remember though, it doesn't do any good to just come in here and complain. You have to go through the due dilligence of calling several times before it can go further.
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Old 11-28-2006, 06:33 PM   #55
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Well, here in Harrisburg, PA (about 3 hours from NYC), we can get great satillite, but no signal from the repeater, so we can't get it at work (no instreaming allowed), but we can on the drive to and from work. It was shut off on Oct. 13 and we have been out since. And complaining is the only way to go to get satisfaction. You can get credits, but I agree this is very frustrating no matter your situation.
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Old 11-28-2006, 08:19 PM   #56
JanieFrmDE
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Default Talked with an Engineer at Sirius

I was on the phone with Sirius and actually talked with an engineer today. In early October, the Delaware repeater went down and there are signal strength issues. In the next 5 days, they will have answers and he indicated the problem with the repeater will be resolved.

I need all the people in Delaware that are having problems to call the Sirius Technical Support 800-869-5590 Option 1. You will get their automated response but keep saying "technical support" until it transfers you to a live person. Voice your issues with them and let them know we would like the service that we should be getting. All of my phone calls and credits have been documented and more credits will be issued once the problem has been resolved.

Hopefully, we will have answers soon and our service will be restored again.
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Old 11-28-2006, 09:39 PM   #57
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There's not much I can add to this discussion. I drive 110 from South Bay to downtown LA every day, and it has been bad for a couple weeks, especially between about Manchester Blvd and downtown. Not having seen this thread and thinking it was my radio and/or antenna, over the weekend I replaced the receiver with a new Sportster 4 and antenna which is hardwired (not FM). Same problems today!! So you guys are definitely right, its a Sirius problem and not a user problem.

I will call and complain tomorrow. I don't imagine that they can ignore this indefinitely.

Damon
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Old 11-28-2006, 10:39 PM   #58
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Please post any and all results, should any actual progress be made. For you L.A. people, when I called, I couldn't have been more clear when I said "it's fine until I get anywhere nea Downtown L.A." Make sure you stress that phrase and maybe it will start to stand out.
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Old 11-28-2006, 11:29 PM   #59
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at the very least, Sirius should be offering a full credit for the time spent with the service unlistenable. I own four radios, I live near downtown LA, rarely drive except very locally, and I can't hear anything with anything approaching acceptablility.

This sucks.
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Old 11-28-2006, 11:51 PM   #60
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I just sent an email to James Meyer, the Sirius president for operations (http://www.sirius.com/servlet/Conten...=1086896301052) that specifically asked for info on the LA outages. I will report on whether this comes to something (text of letter follows.)

------------------

Dear Mr. Meyer:

I am a Sirius customer in Los Angeles; I currently own four radios. I am not sure if you are aware of this, but your customers in Southern California are having huge reception problems. For at least two weeks, the Sirius signal has so many dropouts that it has been, at best, annoying - and at worst, completely unlistenable (I am trying to hear a BBC report right now, and I can't understand a word the announcer is saying - and it isn't because of his British accent!)

I am not alone in this. One of the most active threads on Siriusbackstage.com concerns the Los Angeles problems. This is the URL for the thread, if you wish to see for yourself:

http://www.siriusbackstage.com/forum...ad.php?t=90871

I understand that technical glitches happen. What is harder to understand is that no acknowledgment of the problem - let alone information on what is being done to repair it - has been forthcoming from Sirius; many users have reported that they've been told the issue is their own FM transmitters or their antennae. Neither of these makes much sense, since the issue is so global, affecting many radios.

I am a huge fan of Sirius. As I noted, I own four radios myself - and have purchased at least five more for friends; more Sirius radios are on my Christmas shopping list, but I am a little put off at the moment - who wants to unwrap a gift, hook it up, and find it not to work optimally?

Please let us know what is going on.

thanks for your time and understanding,
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