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Old 01-08-2007, 11:57 AM   #1
Sondan
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Default Sirius costumer service is non existant

A while back I posted how Sporster unit was down, no problem, chit happens. I send in my old unit and write very clear directions that the replacement unit must work in my $100 boom box that I also bought. I get the replacement today and guess what??? The new Sportser 4 will not work in the boom box. So I am irritated now and I call Sirius. The guy tells me I will have to call a different number. I call that number and then the girl on the other end says well we will have to ship you the correct unit then. Now I am getting angery. I said so what am I supposed to do with this new unit I just got? She said I would have to remail that new one back in once I got this 3rd unit. I said well who is going to pay shipping and handling because this is a sirius mistake not mine. She said that I would have to talk to a supervisor about it. After a silence I ask how do I talk to a supervisor? She says that she will transfer me. I then get transfered to a recording saying all supervisors are busy and I am supposed to leave a name and number. Holy shit, does Sirius not know what the hell they are doing? What more does a costumer need to do then write down the damn directions?? How much more plain can I make it?
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Old 01-08-2007, 12:01 PM   #2
MachineHead
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Considering the Sporster 3 and replay model hasn't been manufactured in probably a year, where do you expect them to get new units from?
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Old 01-08-2007, 12:12 PM   #3
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Quote:
Originally Posted by Sondan
A while back I posted how Sporster unit was down, no problem, chit happens. I send in my old unit and write very clear directions that the replacement unit must work in my $100 boom box that I also bought. I get the replacement today and guess what??? The new Sportser 4 will not work in the boom box. So I am irritated now and I call Sirius. The guy tells me I will have to call a different number. I call that number and then the girl on the other end says well we will have to ship you the correct unit then. Now I am getting angery. I said so what am I supposed to do with this new unit I just got? She said I would have to remail that new one back in once I got this 3rd unit. I said well who is going to pay shipping and handling because this is a sirius mistake not mine. She said that I would have to talk to a supervisor about it. After a silence I ask how do I talk to a supervisor? She says that she will transfer me. I then get transfered to a recording saying all supervisors are busy and I am supposed to leave a name and number. Holy shit, does Sirius not know what the hell they are doing? What more does a costumer need to do then write down the damn directions?? How much more plain can I make it?
Signed,
Sondan (seriously questioning why he has Sirius?)
I looks (I hope) like Sirius is finally getting their act together and everything from this point forward is going to work with a universal connection, and use the universal boombox, and run on 5 volts. It's ridiculous to have so many incompatible radios.

Well, if it makes you feel any better, you should easily be able to fetch between $50 - $75 on ebay for your boom box. That will defray the costs of a universal boombox.

I am in the same boat. I have a sportster replay. If that dies, all my equipment is junk to me.
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Old 01-08-2007, 12:14 PM   #4
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i know. i called them looking for a Martha Stewart costume back in October and they were NO help!
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Old 01-09-2007, 07:08 PM   #5
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Quote:
Originally Posted by Sondan
A while back I posted how Sporster unit was down, no problem, chit happens. I send in my old unit and write very clear directions that the replacement unit must work in my $100 boom box that I also bought. I get the replacement today and guess what??? The new Sportser 4 will not work in the boom box. So I am irritated now and I call Sirius. The guy tells me I will have to call a different number. I call that number and then the girl on the other end says well we will have to ship you the correct unit then. Now I am getting angery. I said so what am I supposed to do with this new unit I just got? She said I would have to remail that new one back in once I got this 3rd unit. I said well who is going to pay shipping and handling because this is a sirius mistake not mine. She said that I would have to talk to a supervisor about it. After a silence I ask how do I talk to a supervisor? She says that she will transfer me. I then get transfered to a recording saying all supervisors are busy and I am supposed to leave a name and number. Holy shit, does Sirius not know what the hell they are doing? What more does a costumer need to do then write down the damn directions?? How much more plain can I make it?
Signed,
Sondan (seriously questioning why he has Sirius?)

here's one even better for you. warranty can "no longer find" my claim number, although there is no way i'd have a claim number unless they gave it to me. so i email customer service and said warranty can't find my claim number.

customer service email reply? call warranty.
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Old 01-13-2007, 12:33 PM   #6
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warranty is a whole different department seperate from Sirius so why would sirius help you out if warranty lost your claim?
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Old 01-13-2007, 12:54 PM   #7
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***REMOVED BY ADMIN*** Just call Howard and he'll send you a new one. He is the one that builds these things you know.
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Last edited by RyanM; 01-14-2007 at 01:09 PM.. Reason: Personal Attack
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Old 01-14-2007, 01:11 PM   #8
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Quote:
Originally Posted by rustytrombone
***REMOVED BY ADMIN*** Just call Howard and he'll send you a new one. He is the one that builds these things you know.
We do not allow personal attacks on this site. You've been warned before; this makes twice.
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Old 01-15-2007, 05:17 PM   #9
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Quote:
Originally Posted by Fractured-reality
warranty is a whole different department seperate from Sirius so why would sirius help you out if warranty lost your claim?

yes why would someone actually help me you're right. if warranty can't find my claim number and sirius can't help me, then what do you suggest someone does?
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Old 01-15-2007, 06:39 PM   #10
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i had the same problem with my sporters and after a number of calls and about 3 months i got my new sporter 4.
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Old 01-20-2007, 04:59 PM   #11
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When you sent your radio into warranty did you use ship it UPS, Fedex etc? IF so do you have a tracking number to show they have received the radio. Then if you call warranty you might need to ask for a supervisor, now this seems to be a common practice if a person does not get what they want they ask for a supervisor when it is not always going to get them any extra help.
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Old 01-23-2007, 04:18 PM   #12
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good news that the new universal sirius boombox fits both the sportster 3 and 4 replays
plus the starmater 3 and 4 replays

it is also fits the new sirius stratus radio


the universal car and home kits also fit these radios
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