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Install Garage & Help Desk You've got the radio, now which cable goes where? Got questions about factory installed radios in your car? Ask any installation or help questions here and someone will get to you soon.

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Old 01-19-2007, 09:03 AM   #1
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Default Login problem while attempting to listen to Sirius via internet

I have used the Yahoo Widget from neoscrib to listen to Sirius every day for the past 4 months.

Today, when I attempted to open the widget, I received a "Login failed" message, even though I have not changed my user Id or password.

I tried to open the HS Audio Player and had the same problems. On the HS Audio Player screen, it said, "In Collections".

I tried to open the Sirius Player on the Sirius website and received this message, "Unfortunately, we are unable to log you in to Please call Customer Care at 1.888.539.SIRIUS (7474) for assistance."

I have a lifetime subscription and it is paid in full. I've been a Sirius subscriber since November 2005.

What's up?
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Old 01-19-2007, 12:46 PM   #2
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I waited a few hours, but no one responded in this forum. So, I called Sirius.

They claimed I owed them $75 to transfer my subscription to a new radio. I did, in fact, transfer my subscription to a new radio. But, it was because of a manfucturer's defect. The manufacturer (XACT) replaced my unit under warranty for free. When I called Sirius to transfer the subscription, they assured me there be no charge. Apparently, someone forgot to place a note on my account that the fee was waived.

The CSR cleared up the issue on their end and I am now able to log into the Sirius internet radio.
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