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Old 11-02-2006, 04:10 PM   #1
LouCyphre
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Location: NH - living free or dying
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Default customer care issue...in my favor?...

so a couple months ago, my starmate broke...and i contacted warratny service...it was still under warranty, so they said they'd send one when they got them in stock...

so several weeks went by...and i bitched a couple times at their speed of service...

then i got a nice package in the mail...a brand spankin new sportster4...so i called and had it activated...

from then i had 30days to send my broken unit...im forgetful so i kept forgetting...about a week and a half after i got my new unit, i got an email saying...good news...the warranty replacement is now in stock, and will automatically ship as soon as they receive my broken unit...so i boxed it up and sent it, curious as to what will happen...

so today my wife calls me....your new sprotster 4 came in the mail today...

another one.

so that;s weird huh?

=lou=
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if you punch and break your starmate ST-1 and it;s still under warranty...they'll send you a sportster4...trust me.

Stiletto 10 with car dock (wired modulator, soon to be aux in)
-SUBX1 for the deck-
-Sportster4-(still keep her around to power the SUBX1)
-JVC SR2000 for backup-
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Old 11-02-2006, 04:37 PM   #2
sjharris
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Default

Quote:
Originally Posted by LouCyphre
so a couple months ago, my starmate broke...and i contacted warratny service...it was still under warranty, so they said they'd send one when they got them in stock...

so several weeks went by...and i bitched a couple times at their speed of service...

then i got a nice package in the mail...a brand spankin new sportster4...so i called and had it activated...

from then i had 30days to send my broken unit...im forgetful so i kept forgetting...about a week and a half after i got my new unit, i got an email saying...good news...the warranty replacement is now in stock, and will automatically ship as soon as they receive my broken unit...so i boxed it up and sent it, curious as to what will happen...

so today my wife calls me....your new sprotster 4 came in the mail today...

another one.

so that;s weird huh?

=lou=
Nice. Are you sending it back?

I am going to purchase a Sportster 4 this week I think.
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