Digital Radio Central - Sponsored by TSS Radio
  DRC Home Page DRC Forums Contact Us  
 
SIRIUS Backstage Forum
 
 
 
  Sirius Satellite Radio XM Satellite Radio iTunes/iPod Slacker Pandora  
 
 
FAQ Members List Calendar Search Today's Posts Mark Forums Read  
Go Back   SIRIUS Backstage Forum > >
Visit Digital Radio Central

Notices

Radios & Receivers This is the place to talk about all the high-tech SIRIUS radios: Kenwood, Pioneer, Clarion, JVC, Alpine, Audiovox, Sony, XACT, and more!

 
 
Thread Tools Display Modes
 
 
Old 11-05-2006, 01:01 AM   #1
LindaJ
Just Tuned In
 
Join Date: Nov 05, 2006
Posts: 1
LindaJ is on a distinguished road
Default AM I insane?Help With Contact Info For Sirius Warranty Customer Service Nightmare

I can;t write the whole thing down- would be boring and way to exhausting to recap everything. I have been waiting for new radio since last May.

Sept. I got email offering me a Sportster 4 to replace my Sanyo. I called and they said no problem but could not send me home kit as they had no record of me having a home kit. The radio CAME with home kit and car kit - it wasn;t sold any other way. Rep said I needed to fax in my receipt. I did. Called back few days later. She said she could send me home kit but They didn;t have home kit for Sportster 4. So I said whatever send me the replay then. She said no prob, but Sportster radio receiver and car kit on back order and would send out home kit.
I drive to my US mail box to pick up- I get home kit and no radio. I wait another 5 weeks. I pick up and it is Sportster 4. I call Sirius and tell them mistake- but now they have the home kit for Sportster 4 and they offer me that. I tell woman on phone which was better- I heard Sportster 4 had terrible FM transmitter and I didn;t care about some of the functions or Sportster 4. She told me to get Sportster 4 and send back home kit for replay.Which I do.
She also tells me she will send shipping labels so i wont have to pay again because they shipped wrong unit. She says I should have it in 7-1o days.


6 weeks pass. I finally get through. She says home kit is on back order and they won;t send me shipping labels. I explain I sent back out of my own pocket because if you don't return within 30 days charge card charged- she said sorry but nothing she could do.
She get on a supervisor who looks at my account- he then tells me that I am not getting anything received the home kit and radio. I explained they were from two different units. He said he knows- the REPLAY home kit replaced my home kit for Sanyo and the Sportster 4 receiver replaces my Sanyo receiver and car kit so we are even (!!!!) He wouldn;t budge on this and wouldn;t admit that this was CRAZY. His stand was that they held their end of the bargain. When I asked why the customer service reps last few weeks have told me me Sportster 4 is on the way he tells me I have been misinformed. He has me read the email I received about upgrade:

Quote:
In an effort to get your SIRIUS back to you sooner, we are offering to replace your radio at no cost to you, with our latest model the Sportster 4 and a universal car kit.

Our new SIRIUS home kits and Boomboxes will be cross compatible. Therefore when you purchase a new Boombox or Home kit it will work with your Sportster 4 and other new SIRIUS models to be released later this year. (Your current accessories may not work with the Sportster 4 therefore we are including a car kit)
and says it says (in above) they that won't replace accessories.

At any rate - the whole things is nuts. He maintains I have no proof that I was told I would get a Sportster 4 home kit- like I am trying to pull a fast one on him.... But I would be just as happy with anything that works together!!!

If any one can tell me who I should be speaking to at senior level or has a email that would be great. I just want a radio to work in my house!!!!
Thanks,
Linda
LindaJ is offline  
 
 
 

Go Back   SIRIUS Backstage Forum > >


Digitalradiocentral.com




Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone else get a survey from a marketing firm? goofygrin SIRIUS Dogstar Cafe 43 02-17-2004 07:11 PM
Problem with Audiovox PNP2 Antenna (and customer service) Chitown_COOP Radios & Receivers 4 01-21-2004 06:36 PM
Customer Service Issue (how is THIS possible?) bandwagon03 SIRIUS Dogstar Cafe 1 01-08-2004 10:35 AM
Customer Oriented Tristan The Doghouse 2 08-29-2003 09:18 PM
Need Sirius HQ Contact - Customer Service Is Out of Control Flannan Install Garage & Help Desk 14 08-14-2003 08:08 AM

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:27 PM.
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.39 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
All Content Copyright SIRIUS Backstage. All Rights Reserved. SIRIUS and registered trademarks are the property of SIRIUS Satellite Radio, Inc. The opinions posted on SIRIUS Backstage website and forums are those of the individual posters and/or this website and are not necessarily the opinions or positions of SIRIUS Satellite Radio, Inc.