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Old 05-21-2008, 05:30 PM   #31
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Activation fee on tuner swap?
 
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Originally Posted by IdRatherBeSkiing View Post
I just had a thought.
Would it not be cheaper to just cancel and re-sub? Isn't the online activation fee $10?
No, they haven't had the online activation discounted in a couple of years now. It is $15 just like calling in, so it would make no sense canceling then calling and setting up a whole new account.
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Old 05-21-2008, 10:07 PM   #32
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Has anyone figured out the magic word to get them to waive the fee yet? I think my SIR-PNR2 died (not 100% sure yet, gotta play with my wiring tomorrow... it shows songnames but doesn't output music) and I don't want to have to pay $15 bucks because my RADIO DIED.
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Old 05-22-2008, 04:14 AM   #33
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I don't want to have to pay $15 bucks because my RADIO DIED.
That is exactly what I would say. Call in and explain that your current tuner died and you had to replace it so you want to switch the subscription to the newly purchased tuner. If they say there is a fee, you say? What? You are going to charge me a $15 activation fee when I am simply replacing a tuner that is no longer working? So, if I don't want to pay this fee, what you do suppose I should do, just cancel the service all together? If you aren't getting anywhere with the normal CSR, asked to speak with someone in retention.

I could be wrong, but in most cases even on the Lifetime plan when you called in with a dead tuner they swapped it without even charging the transfer fee.
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Old 05-23-2008, 02:33 AM   #34
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Originally Posted by Jandree22 View Post
2 1/2 years later, is this still the case... free? I'm about to go from my my OEM Mazda tuner back to my Kenwood SR903.

thanks
Anything wrong with the Mazda tuner? Are you planning on selling it?
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Old 05-23-2008, 06:22 PM   #35
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Quote:
Originally Posted by snakester View Post
Has anyone figured out the magic word to get them to waive the fee yet? I think my SIR-PNR2 died (not 100% sure yet, gotta play with my wiring tomorrow... it shows songnames but doesn't output music) and I don't want to have to pay $15 bucks because my RADIO DIED.
I had this very conversation with a CSR today about my broken Starmate Replay. The options were:
  • Switch to another radio ($15 switching fee)
  • Cancel the subscription on this radio and activate a new one ($15 activation)
The second one is an option because for existing subscribers, some of the radios (including the Stiletto 100) are 50% off, but only with a new activation. So she and I chatted about canceling the existing radio and then subscribing again with a new radio. But I also looking at an XM XpressRC instead (I am) and let her know that.

At that point, she said "Well, you've been with us since 2005, so I'd be happy to give you a $15 credit on your account right now to cover the activation fee on the new radio..."

So, the CSRs definitely have the power to waive this activation fee if you say the right words.

Last edited by Jestertrek; 05-23-2008 at 06:28 PM..
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Old 05-23-2008, 11:32 PM   #36
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Quote:
Originally Posted by Jestertrek View Post
I had this very conversation with a CSR today about my broken Starmate Replay. The options were:
  • Switch to another radio ($15 switching fee)
  • Cancel the subscription on this radio and activate a new one ($15 activation)
The second one is an option because for existing subscribers, some of the radios (including the Stiletto 100) are 50% off, but only with a new activation. So she and I chatted about canceling the existing radio and then subscribing again with a new radio. But I also looking at an XM XpressRC instead (I am) and let her know that.

At that point, she said "Well, you've been with us since 2005, so I'd be happy to give you a $15 credit on your account right now to cover the activation fee on the new radio..."

So, the CSRs definitely have the power to waive this activation fee if you say the right words.
I managed to figure out what was wrong with the SIR-PNR2, a wire came loose. Thankfully I won't have to go through that yet.
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Old 05-24-2008, 12:13 AM   #37
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Quote:
Originally Posted by Jestertrek View Post
I had this very conversation with a CSR today about my broken Starmate Replay. The options were:
  • Switch to another radio ($15 switching fee)
  • Cancel the subscription on this radio and activate a new one ($15 activation)
The second one is an option because for existing subscribers, some of the radios (including the Stiletto 100) are 50% off, but only with a new activation. So she and I chatted about canceling the existing radio and then subscribing again with a new radio. But I also looking at an XM XpressRC instead (I am) and let her know that.

At that point, she said "Well, you've been with us since 2005, so I'd be happy to give you a $15 credit on your account right now to cover the activation fee on the new radio..."

So, the CSRs definitely have the power to waive this activation fee if you say the right words.
That line won't have much effect if the merger does go through.
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Old 05-24-2008, 07:29 AM   #38
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Wow holy crap my old thread got bumped.

But looks like I'll be doing another tuner swap soon. The tuner in my Volkswagen crapped out (OEM, built into the stock system) and the dealer currently has a new one on order that will be installed next week. Think I'll be able to get Sirius to waive the transfer fee? It's absolute bullshit for me to have to pay any fees when the radio broke. I know some have said they will for other Sirius-brand tuners, but I'm assuming this one's made by VW and not Sirius.
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Old 05-24-2008, 09:59 AM   #39
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Wow holy crap my old thread got bumped.

But looks like I'll be doing another tuner swap soon. The tuner in my Volkswagen crapped out (OEM, built into the stock system) and the dealer currently has a new one on order that will be installed next week. Think I'll be able to get Sirius to waive the transfer fee? It's absolute bullshit for me to have to pay any fees when the radio broke. I know some have said they will for other Sirius-brand tuners, but I'm assuming this one's made by VW and not Sirius.
All you can do is explain your situation and say to the CSR how stupid it is for you to pay for their shitty harware. They will likely give you the $15 credit.
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Old 05-24-2008, 03:25 PM   #40
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Clearly they have discretion to credit the activation fee back depending on what you tell them. I again think if you explain that your tuner broke and that is the only reason you are having to swap and ask them to please credit you the activation fee they will more than likely do it. It is all in how you go about it I would think.
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Old 05-29-2008, 12:42 AM   #41
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I did a tuner swap tonight and i am showing a zero balance... i'll keep you guys posted though.lady was very nice and didn't mention anything about a fee.
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Old 05-29-2008, 01:09 AM   #42
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I did a tuner swap tonight and i am showing a zero balance... i'll keep you guys posted though.lady was very nice and didn't mention anything about a fee.
Good maybe they had so many complaints and folks just saying well nevermind, just cancel my account and so they've reconsidered this decision.
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Old 05-29-2008, 01:35 AM   #43
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Good maybe they had so many complaints and folks just saying well nevermind, just cancel my account and so they've reconsidered this decision.
It's either that or the fact that i haven't done a radio swap since I got my stiletto and they went easy on me this time.

I'm hoping it's your idea.
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Old 11-20-2008, 12:23 PM   #44
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Default What about getting that new radio at a discount?

My PNP3 died yesterday, "acquiring signal" is all I get in spite of having 10/10 satellite reception according to the dial; I also used a different antenna with the same result. An Audiovox CSR concurs, it's dead. My subscription for that radio (I have three) is thru May 2009.

All the on-line Sirius radios are discounted but only if you bundle a subscription with it - which I already have. The Sirius CSR was useless when trying to find out how to both buy a radio at a discount AND transfer my remaining subscription, though I'm sure I'll try to bump up to a supervisor when push comes to shove.

Bottom line-- have any of you been able to get a new radio at the discount price when replacing a dead receiver?

TIA! Bob
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