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Old 11-26-2006, 02:30 AM   #1
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Default $2.99 extra for decent online sound?

I'm sort of offended that I lay out a bunch of money for a receiver, that just died after 14 months (i.e.- out of warranty), 1 car dock, 3 home docks, $500 for a lifetime subscription, and now more money for another receiver, and they have the balls to tell me that I can listen to the service online with crappy ass audio for free, or else I better pony up another $2.99 a month to listen to it with better sound quality. That sort of sucks. Come on Sirius. Since the sound coming from the regular receivers is OK at best, at least let us good subscribers listen to it with great online quality for free. I know $2.99 a month isn't much, and this isn't a referendum on that. It's just the nerve. What do you think?
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Old 11-26-2006, 02:44 AM   #2
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I hear ya. I shelled out some money too. Sirius sound quality isn't as full bodied as FM radio. It's somewhere in between FM radio and a CD. It doesn't sound like radio exactly, but definitely not CD quality audio.

I realize the limitations of the sound quality. Certainly no crappy AM hiss or static on the talk channels. It's a trade off. I think they should offer the best quality to subscribers online though. That would be nice.
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Old 11-26-2006, 06:32 AM   #3
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I hear you, I paid Audi $600 a month for 5 years and the bastards wanted more money when I wanted a new car.

14 months ago when you bought your radio there was no 128 kps radio service, and you want them to give you something that costs them more away for free?

Not good business especially for a business that has yet to make money.

You went into Sirius with your eyes wide open, now that they have improved some aspects you have a choice continue to get what you paid for or pay more for more.
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Old 11-26-2006, 07:02 AM   #4
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I agree with you 100% TX, this argument just makes no sense whatsoever. SIRIUS is in business to at some point hopefully make a profit and become a stable investment for folks. You can't keep giving everything away and do either of those.

Look how many people bought an Apple iPod and 1 or 2 days later Apple announced lower pricing, better display and other features. In many cases they would not exchange them because the one you purchased was not defective and as you said you bought it knowing the price and the features, so you still got what you paid for. Many complained about it and the real deal is that if it had value when you bought it, then it still has value now. Just because the hardware changes and the plans change don't mean you are entitled to a free upgrade.
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Old 11-26-2006, 11:59 AM   #5
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Quote:
Originally Posted by geosync
I hear ya. I shelled out some money too.


And you have today EXACTLY what you had the day you shelled out that money. Nothing less, nothing more. If you bought a lifetime sub, you did so knowing that your radio just might not last the 3 years that it would take you to break even.

The amount of money that you spent in the past does not entitle you to anything new in the future. The iPod example being the best.

Drop $2.99 a month as I do to listen to the higher quality streams or deal with what you have. Which is what you started with. What you have always had. What you paid for. Your choice.
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Old 11-26-2006, 01:08 PM   #6
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Default Sorry, I disagree.

Here's more about my point. How many of you knew that the audio quality of the regular sat listening would be less than most find exceptional? Certainly not me. This is CERTAINLY less than I thought I was paying for. How many of you knew that the online streaming was going to be a fraction of what they are capable of delivering, in terms of quality? Certainly not me. Don't get me wrong. I still love the service. That's why I'm impatiently waiting for my new receiver to arrive. I understand Sirius is a business and has to make money at some point, hopefully as Mel has hinted, as early as this Quarter. My question is: Does it cost them any more to stream at the higher bitrate and does the $2.99 cover those costs? Or is it just another potential revenue stream?
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Old 11-26-2006, 01:31 PM   #7
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Quote:
Originally Posted by LauderDave
Here's more about my point. How many of you knew that the audio quality of the regular sat listening would be less than most find exceptional?
Can you quantify "most"? Didn't think so. Sirius and XM both stopped using "CD quality" in their marketing a long time ago. The only "exceptional" sound I have ever heard from my system in my Rover has come from my iPod. Sirius and XM both sound as good as, or better than FM. All I can ask for.

Quote:
Originally Posted by LauderDave
My question is: Does it cost them any more to stream at the higher bitrate and does the $2.99 cover those costs? Or is it just another potential revenue stream?
Higher bit rate = higher bandwidth = higher cost to Sirius. And yes, $2.99 for existing subscribers likely makes it a winner for them.
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Old 11-26-2006, 03:03 PM   #8
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"Most" would be indicative of the number of people who have said in these forums that there is some disappointment with the sound quality they expected before they heard the service. I, like you, Octane 20, can live with it because the content is worth it to me. I'm just saying that since we can listen online to most any radio station in the country, including non profit NPR stations, at much better quality for free, that the least Sirius can do is offer online streaming at better quality than is currently offered, without an increase in price for those of us who are already paying for the regular service. Further, maybe someone can confirm, that a couple of months ago, the 2 Howard channels online were streaming at 49kbits. Now, they are at 32kbits. This is certainly less than what I was paying for.
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Old 11-26-2006, 08:23 PM   #9
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I don't pay the 2.99 because I don't use the online channels anymore. 128kbps sound doesn't excite me on even top of the line computer speakers.
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Old 11-26-2006, 08:59 PM   #10
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Quote:
Originally Posted by LauderDave
"Most" would be indicative of the number of people who have said in these forums that there is some disappointment with the sound quality they expected before they heard the service.
Every member of this forum makes up a mere fraction of a percent of Sirius subscribers. Further, of the members if this forum only a small percentage are complaining of this problem. I knew going in what it sounded like because I have friends with both services. You can go to Radio Shack and listen to the service before you buy. I did. I didn't buy from them because Best Buy had a better offer with no live preview.

Quote:
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I, like you, Octane 20, can live with it because the content is worth it to me. I'm just saying that since we can listen online to most any radio station in the country, including non profit NPR stations, at much better quality for free
Yes, and you can also tune your dial to your local radio stations and skip paying the $12.95 altogether. Should you do that? Only you can answer that. I don't listen online very often but for the times that I do it is well worth the $3. To me.

I have 2 Sirius radios and 1 XM. Between them I pay a total of $39 with the Internet upgrade. I think it is money well spent as I am never bored on any of the long journeys that I take.

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Further, maybe someone can confirm, that a couple of months ago, the 2 Howard channels online were streaming at 49kbits. Now, they are at 32kbits. This is certainly less than what I was paying for.
I can't tell you what it streamed at as I have never listened to Howard on the Internet or on my Starmate R, but I can tell you that when I first subscribed back in January Howard wasn't even available on the Internet stream. They made kind of a big deal out of it coming several months after I signed up. Someone can pin down the date for me, but unless you subscribed in the 08/2006 range you weren't getting Howard at all at any bit rate prior to that. If this is the case, Howie is a bonus.
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Old 11-26-2006, 09:41 PM   #11
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If you didn't listen online (they have a free 3 day trial) before you decided to subscribe than that is your fault, not Sirius.

More bandwidth does cost more money.
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Old 11-26-2006, 09:48 PM   #12
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Quote:
Originally Posted by LauderDave
"Most" would be indicative of the number of people who have said in these forums that there is some disappointment with the sound quality they expected before they heard the service.
I would not consider the complainers on this forum to be indicative as the subscriber base overall. Forums are known for being a place where folks come to complain about the least little thing and so sound would be no exception.

Yes, the Howard stream via the sat was reduced from 48kb to 32kb, but at the time it also became available via the web and now the Stiletto Wifi. I've not seen very many complaints about SQ on the Howard Forum. When I got the service NFL, NBA, College Sports, Stern was not available, so as far as I am concerned, the value of my service has only increased.
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Old 11-26-2006, 11:04 PM   #13
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Default OK-Let's try this...

I respect the fact that most everybody here disagrees with me. That's fine. It's good to know there are bigger Sirius marks out there than me. So, let me try a different plea: "Dear Sirius, Since bandwidth restrictions force you to provide a slightly less than hi-fidelity sound over the satellites, can't you at least give a CD quality sound experience online to your regular paying customers without bleeding even more money out of them?" There. I don't think that's too much to ask. And it doesn't hurt to ask it.
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Old 11-26-2006, 11:08 PM   #14
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Quote:
Originally Posted by LauderDave
So, let me try a different plea: "Dear Sirius, Since bandwidth restrictions force you to provide a slightly less than hi-fidelity sound over the satellites, can't you at least give a CD quality sound experience online to your regular paying customers without bleeding even more money out of them?" There. I don't think that's too much to ask. And it doesn't hurt to ask it.
And the answer is clearly "no". Staunch the bleeding and spend your $3 on something else. After six months you'll have enough to buy a whole CD!
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Old 11-26-2006, 11:50 PM   #15
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Quote:
Originally Posted by LauderDave
can't you at least give a CD quality sound experience online to your regular paying customers without bleeding even more money out of them?" There. I don't think that's too much to ask. And it doesn't hurt to ask it.
Since it cost them more money to provide the higher bitrate service the answer is clearly NO. They cannot afford to give it away! Once again you want them to give you something for free and you got that with the 32kb streaming. Just because you aren't satisfied with the SQ doesn't entitle you to a free upgrade. I would hardly call 10 cents a day bleeding you, heck there are many folks out there that spend $3.00 hot and cold beverages EVERY DAY!

I really like memebags post... you could save that $2.99 a month and in 6 months go buy you a CD with one or two good songs on it. LOL
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