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Old 12-26-2006, 01:09 PM   #1
sternfanny
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Default Why cant I cancel my subscription online?

I decided to keep my lifetime unit but cancel my monthly unit because I never listen to it. There appears to be no option to cancel it online. Of course its the day after christmas and it will be a 5 hour phone call to customer service to cancel it.

Is there anyway to cancel it without dealing with bullshit phone support?
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Old 12-26-2006, 01:13 PM   #2
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Only way to cancel is over the bullshit phone support !!
Sorry but you'll need to wait in the line if you want it done.
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Old 12-26-2006, 01:13 PM   #3
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You have to call, it'd be to easy to cancel online, they don't want that.
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Old 12-26-2006, 01:16 PM   #4
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I just added a radio to my plan by phone and I was only on hold for 5mins.

Try calling, I highly dought you will wait more than a few mins.
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Old 12-26-2006, 01:28 PM   #5
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Wow you guys were right, it only took 5 minutes to talk to someone. Usually I dont bother calling because I dont like to be frustrated. However I am currently on hold waiting to talk to tier 3 because apparently the first two lower levels are unable to cancel an account.

Amazing customer service Sirius.

Maybe they can add a physical challenge to cancel the account? Like running a 5k or swimming 500 meters in a timed event.

Its been 10 minutes wasted now and I will probably give up and have my credit card number changed - thats easier than this.
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Old 12-26-2006, 01:51 PM   #6
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This sort of setup is pretty typical of most subscription based services. Easy to get in, not so easy to get out. But you can get out if you REALLY want to!!
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Old 12-26-2006, 03:55 PM   #7
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Quote:
Originally Posted by limegrass69
This sort of setup is pretty typical of most subscription based services. Easy to get in, not so easy to get out. But you can get out if you REALLY want to!!
I agree that it's stupid. It really makes me shy away from subscriptions. I paid lifetime on the Sirius radio just so I didn't have to pay a bill or deal with the subscription nonsense.

With other things (magazines, AOL, etc.) I usually won't subscribe just because I know they're going to make it a stupid hassle to unsubscribe. They're going to ask me all sorts of idiotic questions to try to keep me as a subscriber when all I want is out.

It seems dumb, marketing-wise, to me because, after the initial push of subscribers word gets out that it's a pain and then you've got a bad name (or just the subscription idea itself gets a bad name) and what you end up with is high aquisition costs and fewer subscribers than what you'd otherwise have by just being straight-up about it.

(I don't have any numbers to back that up - just seems like I'm not the only one who avoids subscriptions because of the cancel-hassle)
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Old 12-26-2006, 04:11 PM   #8
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AOL is difficult to unsub from because it's a company run by morons that services other morons. Seriously, why anyone would use them is beyond me.

It was fairly easy for me to cancle two radios with Sirius. You just need to use a stern voice and not answer any questions that have nothing to do with your account. If that doesn't work, tell them about issues they can't do anything about. "Why do you want to cancle?" My son wrecked the car, it's a total loss, and my next ride will be a GM. OR Since I don't really use it all that much anymore, I've opted to put my $12.95/mo towards my subscription to BigTitsRoundAsses.com. I only have so much money that I can use towards entertainment expenses, yanno?

Yes, I enjoy messing with CSRs.
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Old 12-26-2006, 06:19 PM   #9
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AOL is easy as heck to unsub now...ever since they came out with a AOL Free account. All you have to do it login and change to the free account online. VERY simple.
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Old 12-26-2006, 10:51 PM   #10
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I got it unsubscribbed and the guy asked me what I was going to do with the radio. I said I might give it to someone and he said he would throw a free 30 day demo mode on the unit so the person I gave it to could try out the service.

I was disappointed that I couldnt discontinue service online. What if I just wanted to upgrade to a new unit? I would have to go through the hassle of discontinuing the old unit sub over the phone even though I can activate the new unit online quickly.

Speaking of activating, I will likely get a new home family plan sub when Sirius makes units like XM has that are built into 5.1 receivers. I am a little upset that I have to pay a $10 activation fee if I do it online. Thats pretty gay considering I am doing all the work. Dont try and tell me it costs $10 to run the activation server for 30 seconds. I know its just a way to get another $10 out of me, I just wished they charged an extra $10 for the reciever than hassle me with nonsense.
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Old 12-26-2006, 11:30 PM   #11
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Quote:
Originally Posted by sternfanny
I was disappointed that I couldnt discontinue service online. What if I just wanted to upgrade to a new unit? I would have to go through the hassle of discontinuing the old unit sub over the phone even though I can activate the new unit online quickly.
You sure complain alot!

Most subscription service require that you call in to discountinue service. In regards to getting a new tuner if you already have a tuner and you are just doing a swap, then you just call and do a swap, there is no charge. It takes every bit of 5 minutes to do. I agree it would be nice to do this online, but it also doesn't allow them to suggestion you going to yearly plans and other marketing opportunities.

If you add a new line of service on your cell phone, do they just wave the activation fee? Heck I recently added a tuner to my DirecTV account and they charged me an activation fee and yes I did it online.

I have also never been able to cancel service with a cell company, wired phone company, internet service online.
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Old 12-27-2006, 01:58 PM   #12
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If I cared about letting them have free marketing opportunities to me then I would agree to having commercials in my music.

I use a prepaid cell phone so I dont have to worry about nonsense.
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Old 12-27-2006, 04:50 PM   #13
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Quote:
Originally Posted by sternfanny
If I cared about letting them have free marketing opportunities to me then I would agree to having commercials in my music.

I use a prepaid cell phone so I dont have to worry about nonsense.
It doesn't matter if you care or not, but that is the reason you can't cancel online and never will be able too. Rather you like it or not is really sort of irrelevant, since they have you over a barrel. If you want to cancel you must call!

The reason you don't have commercials in your music on Sat Radio is that is part of their marketing strategy too. If at some point they feel they can add commercials, do you think they wouldn't?

Prepaid cell phones are nice if you don't mind paying more and getting less.
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Old 12-27-2006, 04:55 PM   #14
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Sorry, SF, but that doesn't cut it.

You initially ranted about having to wait five hours because of the after-Christmas rush to get activations. Fine. The wait would be frustrating to me, too. It's your choice: wait five hours, or wait until the rush is over and take a chance of paying for one more month. If you are saying you want more choices, you are saying you want all of us to feel like you do and be willing to pay more to support more customer service or upgrade the server to handle people like you the one day of the year they would really need it.

The problem might not be with Sirius, here, but with your perception of and sensitivity to a matter of timing. Grow up. Living involves a lot of standing in line. Most of it could be done away with, but that doesn't help you NOW. Get over it. The fact that you got Sirius because it was commercial free doesn't in any way connect with having to wait, except, possibly, in your mind alone.

You were smart enough and could afford to get a lifetime sub, which will, potentially, save you hundreds, but you couldn't figure out you wanted to cancel a receiver until the day after Christmas? Get a calendar!
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Old 12-27-2006, 05:35 PM   #15
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Your right! When I am working 50 hours a week is when I should have realized I wanted to cancel. Im a dumbass to have been sitting around on my week off to think about it.
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