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SIRIUS Dogstar Cafe Crank up the music on your SIRIUS radio, grab a seat at the bar and let's talk SIRIUS.

 
 
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Old 01-08-2007, 07:59 PM   #1
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Default Post up the longest time you've been on hold for sirius Customer service!

haha, I didn't believe the stories, but looking at my phone right now I'm at 18 mins and 30 seconds.........

Have yet to hear a real human voice.......I hope I get the canada call center!
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Old 01-08-2007, 08:05 PM   #2
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105minutes
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Old 01-08-2007, 08:06 PM   #3
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5 minutes maybe. In over two years as a Sirius subscriber I've only needed to call customer service once, that was to swap out my old Audiovox PNP2 with my Sportster Replay. During the same call I requested to be changed from the semi annual plan to monthly.
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Old 01-08-2007, 08:11 PM   #4
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29:45

i guess the music is good.
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Old 01-08-2007, 08:27 PM   #5
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I think I've waited about 25 minutes once, but that was Christmas Day 2005 when I first activated. Most of my hold times have been really short actually less than 5 minutes usually.
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Old 01-08-2007, 08:29 PM   #6
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46 mins later, nothing............

and my phone died. FUCK.
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Old 01-08-2007, 08:42 PM   #7
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2 1/2 hrs
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Old 01-09-2007, 01:55 AM   #8
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I spent 6 minutes last Saturday afternoon waiting to activate a radio.
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Old 01-09-2007, 05:53 AM   #9
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15-30 minutes around 11:00am-2:00pm

call early in the morning.
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Old 01-09-2007, 09:45 AM   #10
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Default Hold time and then disconnected!!!

Quote:
Originally Posted by j3ff
46 mins later, nothing............

and my phone died. FUCK.
I've been on hold 3 seperate times for over 45 minutes and then disconnected, that really pisses me off.
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Old 01-09-2007, 11:00 AM   #11
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I've called customer service about 6 times since I got Sirius 3 years ago and I've rarely been put on hold. When I have it was only for about 2 - 3 mintues.

I switched my old Audovox PNP2 to a new Stratus last month and I got through right away. Last week, I upgraded the Stratus to a Starmate and only had to wait 2 minutes.

I've never had a problem with customer service.....
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Old 01-09-2007, 11:07 AM   #12
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I was on hold for about an hour a couple of times I had called. They were both around Christmas 2005. Other times, its 5 minutes or less. I would like to see them impliment something like where I work. Whenever we have to call the support center, we always have a choice to have a customer service rep call us back. An automated system calls us back when we are next in line to be helped. It makes it much easier than waiting on hold for hours. (BTW, the old AT&T wireless was the WORST. It didnt matter what time of year it was, you would be on hold for atleast 30 min.)
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Old 01-09-2007, 02:21 PM   #13
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I have called Sirius customer support about 5 times and all times I have never been on hold for longer than 5 or 6 minutes...
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Old 01-09-2007, 02:23 PM   #14
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ABout 10 min. I guess they just hate you.
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Old 01-09-2007, 03:05 PM   #15
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about 45 minutes when I was disconnected...
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