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Old 01-15-2006, 02:04 PM   #31
n8opot8o
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Default World music, bait and switch, and serious Sirius suggestions

I've written to Sirius several times about their bait and switch tactics and they refuse to respond, which is actually growing a bit tiresome. As a paying customer, the lack of customer service is frustrating to no extent and frankly, if they can't get their act together at Sirius and provide the content they promise, I'm going to cancel my subscription and go to the "other guys".

When I bought my Sirius receiver back in August, I really enjoyed the programming. It was better than regular AM/FM radio because of the variety that I couldn't find anywhere else. Sirius has progressively grown into a song-repeating monster, where you can't go more than two hours on many stations without hearing the same song. Quite disappointing, since, when I purchased my receiver those six months ago, it was much different. What the heck happened?

Here are my suggestions--suggestions that I have sent to Sirius customer service and received no response what-so-ever on:

1) Add more channels. You need to create four or five specialty channels that you can put promotional-type programming on (i.e. the Rolling Stones). This makes EVERYBODY happy. Nobody loses the channels they love, you have more channels to boast about, and people who want to listen to said specialty channel get their way as well.

2) Never, ever replace channels with another format. Period. This is a big no-no and is very agitating to your customer base. It also puts you in a mean legal position as you are not delivering content as promised. I have never turned on my satellite television, tuned into MTV and had the programming from Discovery Health Channel playing. Never. What Sirius is doing is what they, in the business, call "unprofessional". The "other guys" have a seasonal channel where they play music matching the season (they don't replace channels with Christmas music, they put it on their seasonal channel). This is something Sirius needs to consider.

3) Do not lie to your customers. Say what you mean and mean what you say. If you set time limits on things, stick to them.

4) When your customers write to you, you better listen. You better take the time to respond. You better not take your subscribers for granted. When, with every passing day, Sirius feels more and more like FM programming with no commercials rather than like the wonderful world of satellite it originally was, I have to believe that many subscribers are in the mindset to jump ship. Howard Stern is a powerful draw, but not powerful enough for me to stick around and dump my $13 a month into garbage programming and dirty bait and switch tactics. I am a person who will drop something on a principle--if I feel like I am not receiving good value for my money and a service is not delivering at least 99% of what it has promised, adios. I have a feeling there are many more subscribers like me.

As a paying customer I have been very disappointed with the service I've been subjected to with Sirius. I feel more like a number than in the past and, frankly, I've gotten better service from my credit card company than I get with Sirius as of late.

I hope someone from Sirius reads this. They obviously don't read my emails.
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Old 01-23-2006, 09:14 AM   #32
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Default Amen

Amen, Brother!
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Old 01-24-2006, 12:45 PM   #33
julespgh
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Default world music...

Sent to me January 23 2006 in response to my email about when the Elderly Stones are off the World channel:

"Thank you for sending us your feedback regarding programming content on
The Globe // Ch. 98. Channel 98 will continue to air Rolling Stones
Radio as a result of positive customer feedback. The Globe // Ch. 98
and its world music content will return on January 1, 2006. Please
continue to stay tuned to sirius.com for programming details and
updates."


Idiots
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Old 01-25-2006, 12:42 AM   #34
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Default

I heard someone else on this forum say they got an email saying The globe is coming back after the super bowl. I have never heard the globe but I'm curious so I hope it comes back soon.




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Joined Sirius 1/9/06-Starmate Replay, Some of my Fav songs on Sirius are Flyleaf-So Sick, Hard-Fi-Cash Machine, People in Planes-If you talk too much, Shakira-Don't Bother, Damien Rice-Unplayed Piano, 7th Day Slumber-I Know
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Old 01-28-2006, 07:34 AM   #35
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Default The Stones extended again

The recent Sirius e-newsletter states that the Rolling Stones' stay on 98 has been extended. Maybe it's a good thing that my replacement Sportster is still on backorder.
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Old 02-01-2006, 07:44 AM   #36
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Default Re: The Stones extended again

Quote:
Originally Posted by SputnikBoy
The recent Sirius e-newsletter states that the Rolling Stones' stay on 98 has been extended. Maybe it's a good thing that my replacement Sportster is still on backorder.
I recevied an email YESTERDAY saying it would be back TODAY.

I'm checking XM out pretty soon.
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Old 02-02-2006, 09:18 PM   #37
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Default

"They" say The Globe will return shortly after the Superbowl, after the Stones play live at half time. I suspect there will be huge Sirius Logos all over the performance stage, Sirius will get it's promos and then The Globe will boot the Strolling Bones off the satellite. GOOD RIDDENCE !!! Maybe Mel will be next ?
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Old 02-17-2006, 11:59 PM   #38
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Well, the Stones deadline will be up at midnight, just one more minute and it supposed to turn back into The Globe. I have Sirius doubts, but we shall see any moment now.
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Old 02-18-2006, 09:43 PM   #39
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Anyone heard any rumors as to why THE GLOBE is still MIA ??

GSI reported it would be back at midnight last night.

Maybe it's moved elsewhere ?
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Old 02-19-2006, 02:56 PM   #40
n8opot8o
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Default Sirius.

How anybody can listen to an all Rolling Stones channel for more than 10 minutes a day is mind-blowing. Absolutely mind-blowing. The idiots who keep emailing Sirius to tell them how awesome the Stones channel is probably only listen for a few minutes a day and it's pissing me off. I have my radio on for about nine and a half hours every single weekday and a good three hours on the weekend days. I have sent countless emails to Sirius telling them this but they don't seem to care.

Sure, it's "neat" for you Rolling Stones fans to be able to switch to the channel and always be able to hear your favorite band, but c'mon, if you don't listen to it for at least a few hours a day, stop effing emailing Sirius. STOP IT.

Bring back the Globe. Now.
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Old 02-19-2006, 06:13 PM   #41
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Default

If they don't have the progamming ready for the Globe at least put on another band.

I like the Stones, I have most of their CDs. But, enough is enough.
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Old 02-19-2006, 09:26 PM   #42
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Default Re: Sirius.

Quote:
Originally Posted by n8opot8o
How anybody can listen to an all Rolling Stones channel for more than 10 minutes a day is mind-blowing. Absolutely mind-blowing. The idiots who keep emailing Sirius to tell them how awesome the Stones channel is probably only listen for a few minutes a day and it's pissing me off. I have my radio on for about nine and a half hours every single weekday and a good three hours on the weekend days. I have sent countless emails to Sirius telling them this but they don't seem to care.

Sure, it's "neat" for you Rolling Stones fans to be able to switch to the channel and always be able to hear your favorite band, but c'mon, if you don't listen to it for at least a few hours a day, stop effing emailing Sirius. STOP IT.

Bring back the Globe. Now.
I kind of doubt there are many people emailing Sirius to keep this channel. When Sirius says "by popular demand", don't believe it. I think it just means they're either not yet ready for the Globe (which would be highly surprising given the amount of time they've had), or they've come to the conclusion they don't need a World Music channel, now that XM no longer has one. My new prediction is The Globe will never see the light of day.
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Old 02-20-2006, 12:42 PM   #43
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Default Re: World music, bait and switch, and serious Sirius suggest

Quote:
Originally Posted by n8opot8o
I've written to Sirius several times about their bait and switch tactics and they refuse to respond, which is actually growing a bit tiresome. As a paying customer, the lack of customer service is frustrating to no extent and frankly, if they can't get their act together at Sirius and provide the content they promise, I'm going to cancel my subscription and go to the "other guys".

When I bought my Sirius receiver back in August, I really enjoyed the programming. It was better than regular AM/FM radio because of the variety that I couldn't find anywhere else. Sirius has progressively grown into a song-repeating monster, where you can't go more than two hours on many stations without hearing the same song. Quite disappointing, since, when I purchased my receiver those six months ago, it was much different. What the heck happened?

Here are my suggestions--suggestions that I have sent to Sirius customer service and received no response what-so-ever on:

1) Add more channels. You need to create four or five specialty channels that you can put promotional-type programming on (i.e. the Rolling Stones). This makes EVERYBODY happy. Nobody loses the channels they love, you have more channels to boast about, and people who want to listen to said specialty channel get their way as well.

2) Never, ever replace channels with another format. Period. This is a big no-no and is very agitating to your customer base. It also puts you in a mean legal position as you are not delivering content as promised. I have never turned on my satellite television, tuned into MTV and had the programming from Discovery Health Channel playing. Never. What Sirius is doing is what they, in the business, call "unprofessional". The "other guys" have a seasonal channel where they play music matching the season (they don't replace channels with Christmas music, they put it on their seasonal channel). This is something Sirius needs to consider.

3) Do not lie to your customers. Say what you mean and mean what you say. If you set time limits on things, stick to them.

4) When your customers write to you, you better listen. You better take the time to respond. You better not take your subscribers for granted. When, with every passing day, Sirius feels more and more like FM programming with no commercials rather than like the wonderful world of satellite it originally was, I have to believe that many subscribers are in the mindset to jump ship. Howard Stern is a powerful draw, but not powerful enough for me to stick around and dump my $13 a month into garbage programming and dirty bait and switch tactics. I am a person who will drop something on a principle--if I feel like I am not receiving good value for my money and a service is not delivering at least 99% of what it has promised, adios. I have a feeling there are many more subscribers like me.

As a paying customer I have been very disappointed with the service I've been subjected to with Sirius. I feel more like a number than in the past and, frankly, I've gotten better service from my credit card company than I get with Sirius as of late.

I hope someone from Sirius reads this. They obviously don't read my emails.


I'm really surprised no one has gone after Sirius with a class action suit for all the lies and bait and switch tactics.
I have never encounted a company so deceitful yet we've all put up with it thus far.
n8opot8o, you have hit the nail on the head with your post, articulating out thoughts exactly. Thank you for this.
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Old 03-25-2006, 11:34 AM   #44
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I'm feeling this thread...i really miss the globe....and i don't really care for the stones...Please bring it back!
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Old 04-04-2006, 06:36 PM   #45
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Default The Globe Still MIA

Quote:
Originally Posted by bloodorflies
I'm feeling this thread...i really miss the globe....and i don't really care for the stones...Please bring it back!
Got to tell ya about an experience I had with Sirius's press people over this. I write for a radio listeners/hobbyist magazine and inquired as to what this was all about with The Globe, The Stones, etc. I went so far as to suggest that they replace one of the umpteen pop or rock channels with this "by popular demand" channel and restore the one solitary world music channel on their line-up. I also described the complaints I've seen here and asked them why they keep moving the date out, much to the chagrin of some of their subscribers.

Basically the response I got was that I had a lot of nerve "using" my press credentials to complain about a programming decision. They "suggested" that I take my complaints to Customer Care. I told them that I was a subscriber--yes--but that the intrigue behind all this was a legitimate story and I was pursuing it on that basis. They would have none of it. They had no explanation--except to say that this was an "evolving service" that needed to "experiment" with formats and retain flexibility as it matures. They then suggested that in future I contact customer care. When I asked about the decision making behind the scenes in this kind of situation, they would not discuss it. Nor would they refer me to someone who would.

Very strange, if you ask me.
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