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Old 04-05-2006, 09:48 AM   #46
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Join Date: Oct 09, 2005
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Default Re: The Globe Still MIA

Originally Posted by ausman
Originally Posted by bloodorflies
I'm feeling this thread...i really miss the globe....and i don't really care for the stones...Please bring it back!
Got to tell ya about an experience I had with Sirius's press people over this. I write for a radio listeners/hobbyist magazine and inquired as to what this was all about with The Globe, The Stones, etc. I went so far as to suggest that they replace one of the umpteen pop or rock channels with this "by popular demand" channel and restore the one solitary world music channel on their line-up. I also described the complaints I've seen here and asked them why they keep moving the date out, much to the chagrin of some of their subscribers.

Basically the response I got was that I had a lot of nerve "using" my press credentials to complain about a programming decision. They "suggested" that I take my complaints to Customer Care. I told them that I was a subscriber--yes--but that the intrigue behind all this was a legitimate story and I was pursuing it on that basis. They would have none of it. They had no explanation--except to say that this was an "evolving service" that needed to "experiment" with formats and retain flexibility as it matures. They then suggested that in future I contact customer care. When I asked about the decision making behind the scenes in this kind of situation, they would not discuss it. Nor would they refer me to someone who would.

Very strange, if you ask me.
Thanks for this story. It helps to keep the confusion in perspective, but it doesn't sound like they are very professional over at Sirius, sounds like a bunch of inexperienced kids running the show. Sad.
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Old 04-05-2006, 10:14 AM   #47
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Default Re: The Globe Still MIA

Thanks for this story. It helps to keep the confusion in perspective, but it doesn't sound like they are very professional over at Sirius, sounds like a bunch of inexperienced kids running the show. Sad.[/quote]

Yeah, I thought their attitude was unprofessional. Granted... I don't write for the NY Times; but I thought (and still think) that the questions were legitimate and deserved an answer or at least a referral. They also were very defensive, perhaps understandably so given the ham-handed way this particular situation with The Globe has been handled. (And I think that is more fact than opinion.)

But having said all that (and stepping back into my subscriber role), I still think they have a great service overall. To me, it's Sirius' international and public radio content that sets it apart from XM. Which is what piqued my interest in "The Globe" situation at the outset. It seemed out of character for them to drop this. And that leads us back to my reporter's hat...

....and so it goes.
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Old 04-05-2006, 05:48 PM   #48
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Join Date: Jan 10, 2006
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Default what a joke

I can't believe they still haven't put the globe back, OR atleast remove it completely. To this day they still list the Globe as a channel they sell. What a joke. It's simple bait and switch. If you don't sell it, don't advertise it! This may be hard to believe but a world channel is mostly why I decided to buy into sirius. I also was totally fooled into believing them when I hear reports that the Stone channel is just temporary and that The Globe will be back. They'll just keep stringing you along with lies to keep you as a customer.

I was stupid to sign up for a year of Sirius, but I can assure you I won't renew.

Thanks for trying by pressuring them in your interview, though.
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