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SIRIUS Music Interact with other SIRIUS Listeners and SIRIUS Master Music Programmers. It's an opportunity to share news and insights on music-matters -- that matter most to you. Rate the music and gush about your favorite new artists.

 
 
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Old 08-02-2003, 11:34 AM   #31
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It is amazing how all the responses to my emails to Sirius don't even mention my concerns. Customer Care's Tina sent me the same letter 8 times.

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Old 08-02-2003, 11:39 AM   #32
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Same here Blink. "Tina" must be busy this morning.

What happens is for whatever reason there are 3 responses:

-We recieved your email
-We forwarded your email to ____, remember, he/she is busy programming _____, so do they may not have time to respond.
-(Usually) Response to the email
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Old 08-02-2003, 11:53 AM   #33
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Why does the email for Joe Clayton not work? Isnt it suppose to be jclayton@sirius-radio.com? Hmmmm
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Old 08-02-2003, 01:21 PM   #34
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Quote:
Originally Posted by AZJoe1
Why does the email for Joe Clayton not work? Isnt it suppose to be jclayton@sirius-radio.com? Hmmmm
I think it's jclayton@siriusradio.com.

Jeff
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Old 08-02-2003, 01:35 PM   #35
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Last I heard a few months ago was that his box blocked outside internet emails... but we will see when azjoe tries to send it again.
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Old 08-02-2003, 02:35 PM   #36
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I am very concerned about this recent change in Sirius' philosophy regarding the music. Jeff, I will do what ever is necessary in order to try to change things. You have my complete support but I do ask that we somehow try to come up with a very detailed, well thoughout stratagy for this. I can tell you that I will most definatly give up my Sirius sub if these changes do come to pass, but lets do something now while we still have a chance of reversing things. In addition to emails, we should be writing postal letters, making phone calls and getting the word out there that we will not tolerate this.

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Old 08-02-2003, 03:18 PM   #37
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That SkiFi might not look too bad in my Corolla S... even though XM programming is far to eclectic... atleast it is not the same 20 songs crammed down my throat. Sirius had so much forward momentum going... and now this. Booooooo

Sirius subs join by word of mouth, and by the stream listing and minimal sampling of the service. Once they join, they are basically going to stay a sub to "hear what comes next"... and if it is the same song rotated 10-12 times a day, 70 times a week, I would rather listen to FM for free.

Didnt Talk shows like opie and anthony, and howard stern also help ruin radio. Remember when MTV use to be great... now it Isnt about the music there either.

I am loyal to a point... but this is almost like 30 radio stations changing their format overnite.
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Old 08-02-2003, 03:31 PM   #38
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In addition to flooding the email boxes, I highly recommend that everyone please call Sirius Customer Care once per day to log a complaint.

These phone calls are tracked, and if they notice a big trend the buck will stop here.

1-888-539-7474

Keep it up, we will prevail!

Jeff
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Old 08-02-2003, 03:52 PM   #39
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I actually called about 10 minutes before that post jeff. Spoke with a very understanding and smart individual. He logged the entire conversation and said that it is more productive then the emails. He said he has started to get complaints recently...

I also said things have REALLY gone downhill since the layoffs. For the most part he agreed with me, and the repitition needs to come to an end, or atleast get scaled back. I also explained to him what happend to US.

If I do not start getting some descent replies, the phone calls will start every day. This is obviously not just the opinion of a few individual... a good percentage of subs feel the same way.

I am starting the clock... and I think you guys should start it with me. Sept 1st is my personal deadline... I dont expect any action overnite... but I expect some improvements by then... dramatic improvements.

I brought sirius 7 subs... and they would all follow me to XM. There are MANY other people on his board that have also brought in a lot of customers too.

As subs we started the motion in the right direction... we can bring it to a grinding halt.

I wonder if sirius is still going to just assume we are a bunch of internet whacko's???
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Old 08-02-2003, 04:12 PM   #40
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The calling #s are also tracked so call from work, call from people's houses when you visit, pay phones, etc.

If 1,000 calls come from a 100 #s, they will be dismissed more easily as sour grapes.

Quote:
Originally Posted by TulaneJeff
In addition to flooding the email boxes, I highly recommend that everyone please call Sirius Customer Care once per day to log a complaint.

These phone calls are tracked, and if they notice a big trend the buck will stop here.

1-888-539-7474

Keep it up, we will prevail!

Jeff
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Old 08-02-2003, 07:36 PM   #41
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Jeff, thanks for the information about SABO and your drive and committment to start this campaign to fix the problem. Here is what I did. I sent email and sent to CEO and Vice Presidents and general sirius email (guessed emails, haven't received bad email back yet)

Here's my message from Yahoo board.

I am a longtime investor of Sirius and subscriber and have been reading the boards for many years (but never posted till now). These message about SABO really disturbed me enough to respond and send message to Sirius about this and their committment to "our" manifesto. I sent to the email genfeedback@sirius-radio.com. I also guessed the email addresses for the following and have not received any bad addresses yet for the email addresses. Here is my email and the addresses I sent to:

jclayton@siriusradio.com - President and Chief Executive Officer
JSalkowitz@siriusradio.com - Vice President, Programming Operations
jclark@siriusradio.com - Executive Vice President, Programming
mryan@siriusradio.com - Executive Vice President, Marketing
jcollins@siriusradio.com - Media and Investor Relations
rschnall@siriusradio.com - Media Relations
ccramer@siriusradio.com - Investor Relations

Message I sent:
Dear Sirius,

I am currently a Sirius subscriber and investor and I read some disturbing messages from a credible source about the involvement of SABO Media in the music programming area of the company. Can you assure me that you are committed to "our" manifesto? (which I can't find on the website anymore, used to be accesible).

What is the role of SABO Media in the company? What is the direction and mission of the new VP of programming of music?

I'm a cheerleader for what Sirius is all about with friends, co-workers, and family. It is a breath of fresh air in the entertainment industry. I'm not sure what SABO's role is, but please have the courage and fortitude to stay the course in believing in the music, and not special interests. Also, have confidence in the programmers and long time believers of the music to help set the direction of the company. Please stay true to your Manifesto, and this company will go far.

Regards,
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Old 08-02-2003, 11:04 PM   #42
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Default How about one call that'll count....

Instead of everyone calling Customer Care, how about making one call that'll count. I'd suggest some call-in to this week's quarterly conference call and ask JC about your concerns directly.

Come up with one or two questions related to SABO and their involvment in the individual streams. Tell the conference call operator you're representing "the investors from siriusbackstage.com."

If you decide to go this route, I'd form the questions in private. If you try and form the questions here, you're simply giving Cheryl Kramer something that could be used to coach JC on the appropriate answers.
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Old 08-03-2003, 01:21 AM   #43
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They might be getting more and more calls about this, and they want to make sure it isn't just one person. I just called to complain and they first handed me off to a sup, and then he wanted me to give my Sirius ID AFTER I told him the topic I was complaining about.

Gentlemen(and occasional lady here): we are starting to get through.
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Old 08-03-2003, 01:25 AM   #44
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Quote:
Originally Posted by siriusatn67
he wanted me to give my Sirius ID AFTER I told him the topic I was complaining about. Gentlemen(and occasional lady here): we are starting to get through.
Nah, he wanted that so that he could shut your subscription down for complaining. LOL Actually I hope you are right. I sent email to as many folks as I thought it would impact.
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Old 08-03-2003, 01:29 AM   #45
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Email is nice, but snail mail moves mountains. Get out the paper, get out the stamps...
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