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SIRIUS S50 You asked for it, now you got it! A forum all about the SIRIUS S50.

 
 
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Old 05-12-2008, 06:13 PM   #1
Oaker57
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S50 Dead after update
Default S50 Dead after update

So I did the "big" update as per all the promting and prodding via voice mails, snail mail, and E-mail. And it went perfectly according to the instructions on the update web page. But then, that night I undocked it from the car, and the next morning, when I re-docked, it was dead, it would not power up on or off the dock, it also would not work in my 2nd car on a 2nd car dock, I went back in the house and hooked it up to my PC and although new hardware was detected via the USB connector, it was not recognized as an S50.

I called Sirius,(somewhere over seas) and the first five people I spoke with could not help. Finally I got to a guy in escalated product support who said the only thing he could do for me was send me a new radio, which was nice, but unfortunatley they have no more S50's and he could only send me a Sportster 4, I further explained that I had a lot of money tied up in extra car docks and other ad ons which would now all be useless, but he said thats all he could do.....So I'm up shits creek with out a paddle, the sporsters ok, and at least I can listen, but I can't record and I can't get to all my recorded content.

Well that's the story, has this happened to anyone else? or does anyone know of a place that repairs S50's cause I really miss it and would like to get it fixed, it always worked great until this.

Thanks for listening, and any sane advice would be appreciated.....
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Old 05-12-2008, 09:03 PM   #2
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Don't know if it will help, but try to run the manual procedures for MAC. Maybe it will help.
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Old 05-13-2008, 04:19 AM   #3
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Mine did the same thing afer the important update....records but wont play all recorded songs show 0 time as well as 0 time on recorded shows
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Old 05-13-2008, 08:50 AM   #4
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Did you try removing and replacing the battery? It could be as easy as that.

Does it power on when off the dock? If yes then try to do a channel reset.

If those two suggestions fail then I would try the 3 finger salute. The directions can be found in a stick at the top of the S50 forum.

If all that fails then you can always try to reformat and drag and drop the new (or old) version of the software...again, directions are in the forum somewhere.

Good luck and let us know how it works out.
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Old 05-13-2008, 10:51 AM   #5
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My S50 went through the same thing when I first got it. It did not want to turn on when I plugged it on to the car or home docks. I couldn't get it to turn on with the power button either. It only powered back up when I plugged it on to my computer with the USB connector and initialized with MSS. Never happened again after that and after multiple firmware updates from Sirius. Try it if you haven't yet.

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Old 05-14-2008, 01:51 PM   #6
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Mine is back to normal after I did the factory reset.
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Old 05-14-2008, 04:32 PM   #7
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Post post-update troubles

troubles like this are exactly why I still hesistate to update.
why break it if it works?
good luck - these guys here are pretty sharp as to fixes,
try everything.
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Old 05-15-2008, 02:19 AM   #8
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Quote:
Originally Posted by joester View Post
troubles like this are exactly why I still hesistate to update.
why break it if it works?
good luck - these guys here are pretty sharp as to fixes,
try everything.
Exactly,

If it ain't broke don't fix it.
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Old 05-16-2008, 12:16 PM   #9
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S50 Dead after update
Default S50 Still Dead

First of all thank you all for the reply's,
but I have indeed tried all of the above sugestions, more than once! (except for the Mac fix, I have a PC). But as I stated in the first post, it is still DEAD, on or off the docks, or connected to the USB connector, so nothing on the PC will recognize it if it can't power up.
Doesn't any one out there fix these things? I don't now where else to turn!!!

Thanx.......
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Old 05-16-2008, 01:30 PM   #10
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Quote:
Originally Posted by Oaker57 View Post
First of all thank you all for the reply's,
but I have indeed tried all of the above sugestions, more than once! (except for the Mac fix, I have a PC). But as I stated in the first post, it is still DEAD, on or off the docks, or connected to the USB connector, so nothing on the PC will recognize it if it can't power up.
Doesn't any one out there fix these things? I don't now where else to turn!!!

Thanx.......

That really sucks that the update seemed to have killed you S50. It's more frustrating than if the unit kinda died on it's own because of a physical breakdown in the unit, but a software glitch(?) is what seems to have killed yours, plus it's from the Mother company insisting you to do the update too. I wonder if this has something to do with power/charging issues that recently cropped up with updates for sirius portable radios a lot of people have been complainig of their units losing the ability to charge after their updates. Something in the software that is managing power in the unit must be getting corrupted causing that whole portion of the program to freeze and prevent any initialization for power-up and.or charging tasks. I did notice that you did not mention ever doing a 3 finger hard boot. If anything, that would be your last resort method of getting it to work if you haven't done it, but you will lose recorded content in the process.
If a 3 finger "salute" does not work, I'd keep trying for a warranty exchage for an SL100 or SL2 and keep pushing the fact that the unit was killed by the REQUIRED update from Sirius.
Good Luck!

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Old 05-16-2008, 07:36 PM   #11
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S50 Dead after update
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Chombi, Thank you for your reply, you always seem to have some good insight for this stuff.

Yes I did try the 3 finger salute, but again as it does not power at all, the TFS did absolutely nothing.

I am going to keep trying to get some greater satisfaction from product support, but as I originally posted they were kind enough to send me somthing to keep me listening, so we'll see what happens.
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Old 05-20-2008, 01:07 PM   #12
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Unhappy me too

My S50 also crapped out after the last update, when i told CS this, they said they would do something for me, however the three finger salute (the fact that CS actually uses this term is troubling, i guess so many died) worked and it's back less 400 or so saved songs, but no one seems to care about that.
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Old 05-20-2008, 05:27 PM   #13
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My S50 was dead as well. After many efforts and lots of advice from tech savy people I simply brought it to Best Buy and for $49.00 It was working the next day.
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Old 05-20-2008, 06:37 PM   #14
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Oris, are you saying that Best Buy, actually does physical repairs?? or was it a software issue, I cant do a 3FS because it is completly dead. So if they do repairs I will give them a try........
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Old 05-20-2008, 07:35 PM   #15
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Quote:
Originally Posted by jzappola View Post
My S50 also crapped out after the last update, when i told CS this, they said they would do something for me, however the three finger salute (the fact that CS actually uses this term is troubling, i guess so many died) worked and it's back less 400 or so saved songs, but no one seems to care about that.
Did anyone ever think that Sirius might have a secret deal with the RIAA to push 3 finger salutes as a solution to most problems with our radios to kill all our "loved" songs??

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