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SIRIUS S50 You asked for it, now you got it! A forum all about the SIRIUS S50.

 
 
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Old 02-04-2006, 05:17 PM   #1
dmptrk
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Default S50 warranty claims

Just wanted to add my name to the list of pissed off S50 owners. Does anyone know if the three week turn around for warranty claims thru Sirius is the real deal or just more Sirius smoke? I wish to hell I knew about this forum before shipping it back last Tuesday night to FLA.I definetly would have tried some or all of the fixes for my "INVALED CHANNEL" problems.
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Old 02-05-2006, 10:34 PM   #2
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I'm doing a warrantee exchange. Instead of sending in my unit now, I wait until they ship me a new one and then send the defective unit back. At least that way I can still use it while I wait for a replacement. I put in a claim last week and got a call from Sirius this weekend. They told me 2 to 4 weeks for the new one to arrive. We shall see....
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Old 02-05-2006, 11:50 PM   #3
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Quote:
Originally Posted by pete3323
I'm doing a warrantee exchange. Instead of sending in my unit now, I wait until they ship me a new one and then send the defective unit back. At least that way I can still use it while I wait for a replacement. I put in a claim last week and got a call from Sirius this weekend. They told me 2 to 4 weeks for the new one to arrive. We shall see....
They told me they couldn't do that. They had to have mune back before they could start the claim. They'll be getting a call from me tomorrow...
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Old 02-06-2006, 10:37 PM   #4
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Definitely give em hell scionic. This is the only way that makes sense. I wouldn't ever send my unit back w/out a replacement in hand. Especially with this "customer service". They can't even get the rebates out, why would i think i would get my S50 back? Good luck...
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Old 02-07-2006, 08:59 AM   #5
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Quote:
Originally Posted by TheScionicMan
Quote:
Originally Posted by pete3323
I'm doing a warrantee exchange. Instead of sending in my unit now, I wait until they ship me a new one and then send the defective unit back. At least that way I can still use it while I wait for a replacement. I put in a claim last week and got a call from Sirius this weekend. They told me 2 to 4 weeks for the new one to arrive. We shall see....
They told me they couldn't do that. They had to have mune back before they could start the claim. They'll be getting a call from me tomorrow...
They told me the same thing. Said it could take up to 2 months for a new unit to arrive. I asked if they were crazy and she told me that's how things work. What a joke this company is.
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Old 02-07-2006, 06:43 PM   #6
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you need to take it back from where you got it.
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Old 02-07-2006, 09:06 PM   #7
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Quote:
Originally Posted by Reverend Ozz
Quote:
Originally Posted by TheScionicMan
Quote:
Originally Posted by pete3323
I'm doing a warrantee exchange. Instead of sending in my unit now, I wait until they ship me a new one and then send the defective unit back. At least that way I can still use it while I wait for a replacement. I put in a claim last week and got a call from Sirius this weekend. They told me 2 to 4 weeks for the new one to arrive. We shall see....
They told me they couldn't do that. They had to have mune back before they could start the claim. They'll be getting a call from me tomorrow...
They told me the same thing. Said it could take up to 2 months for a new unit to arrive. I asked if they were crazy and she told me that's how things work. What a joke this company is.
For all the bad things I can say about Sirius tech services, I cannot say the same about the warranty department. I had no problem, and I spoke with Rob. He was very helpful and did offer me the "advanced" return option where they would ship me one by holding my credit card hostage. As long as I return the broken one within 30 days of receiving the new one, they will not charge my card. I was told there was a 3 to 3 and a half week backorder...
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Old 02-21-2006, 01:51 PM   #8
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Default Anyone have a claim fufilled yet?

Has anyone submitted a warranty claim for the S50 and actually received a new unit? I submitted a claim over 3 weeks ago, and have been told repeatedly (most recently yesterday) that the unit is "still on backorder" and to "give it another week and call back". My pre-paid year's subscription is seeming like not such a good idea at this point...
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Old 02-21-2006, 03:17 PM   #9
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Damonmower, You need to contact the billing dept. and ask them to put your account on hold until you recieve the new radio. They should use the original date of your claim as the cut off point. As for My claim, I'm at 3 weeks as of today and still waiting. good luck with yours.
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Old 03-02-2006, 08:03 PM   #10
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warranted mine feb 21 and i recieved mine today!thanks to limewire i havent missed any howard.
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Old 03-02-2006, 08:10 PM   #11
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Quote:
Originally Posted by twood
warranted mine feb 21 and i recieved mine today!thanks to limewire i havent missed any howard.
Oh that's great... Guess I am going to have to call, AGAIN! I warrantied mine just about the last time I posted (Feb 7th) and have yet to receive the replacement. This is getting ridiculous...
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Old 03-02-2006, 08:18 PM   #12
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Just called, another week- week and a half... I am really not regretting all the bad press I have been giving this company...
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Old 03-02-2006, 08:32 PM   #13
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My replacement is allegedly due for delivery tomorrow. [crosses fingers] :\
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Old 03-04-2006, 05:27 AM   #14
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I'm on my 3rd. I just keep returning them to the local radio shack.
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Old 03-04-2006, 05:46 AM   #15
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Back in the middle of February I was finally able to do a Warranty Exchange on my Home Dock. 3 days later a Sirius Sportster Replay arrived. I called and they said that I need to fax them the receipt for the Home Dock and they will get the replacement out "right away". Well I did that the next day, and here we are almost 3 weeks later and no Home Dock. I called back last week to inquire and they told me that it should be arriving soon. They also told me they are "escalating" what to do with the Sporster Replay, since it was sent in error. I'll be damned if I'm going to pay to ship it back for their mistake. I'm going to give it another week and then report my Credit Card that they have held hostage lost so that they can't charge it for their fuck up. I've had nothing but problems with this company since day one. I often wonder why I stay.
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