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SIRIUS S50 You asked for it, now you got it! A forum all about the SIRIUS S50.

 
 
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Old 10-29-2006, 01:00 AM   #1
ladybababooey
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Thumbs down Sirius Customer Service SUCKS....anyone else with the same prob?

Order of events:
1) Filed a warranty claim for the s50 2 months after getting it (Feb '06)
2) Received a refurbished s50-worked well.....
3) Until Aug '06 where the fast forward button jammed in
4) Filed another claim in Aug '06
5) All of a sudden, no service of satellite radio. Can only listen to Playlists on my s50
6) Have been billed even though I have had NO service since Aug '06
7) Have called WARRANTY AND CUSTOMER SERVICE SEVERAL TIMES with HOLDING TIMES for OVER 45 minutes and EVERY time no one could help me but to put my billing on hold
8) It is now close to NOV '06 (WTF!!!!!@#@!)
9) Wish me luck with getting this sorted out....UGH
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Old 10-29-2006, 08:36 AM   #2
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Look around here at SBS...lot's of folks reporting the same thing.
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Old 10-29-2006, 09:39 AM   #3
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Read my thread on "Sirius Finally Did Something" that might help
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Old 11-01-2006, 08:18 PM   #4
mike kennedy
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Post Both complaints handles with satisfaction

After dealing with companies like Comcast over internet issues, I could say nothing but great things about the Sirius service that I have recieved! I returned two S-50'S in a 5 month period and both of them took less then 2 weeks to get returned(both with new units).
My latest S-50 has been problem free since 3/06. I recieved a few free months credit, the techs were pleasant and the service was pleasant!
Maybe I was lucky, but thats what I think!
Mike Kennedy
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Old 11-02-2006, 07:19 AM   #5
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Quote:
Originally Posted by mike kennedy
After dealing with companies like Comcast over internet issues, I could say nothing but great things about the Sirius service that I have recieved! I returned two S-50'S in a 5 month period and both of them took less then 2 weeks to get returned(both with new units).
My latest S-50 has been problem free since 3/06. I recieved a few free months credit, the techs were pleasant and the service was pleasant!
Maybe I was lucky, but thats what I think!
Mike Kennedy
That sux. Customer service is pretty bad I will say. I was calling in to upgrade my account the other day and the girl I talked to could not locate my account by name, address, phone number OR ACCOUNT NUMBER.
I eventually just ended the call...I asked the girl if she was new...she insisted no. Everytime I talk to a Sirius rep it sounds like they either pulled someone out of a dumpster to come work there or hire some dumb 16 year old who is working there as an intern. Really, really bad run customer service. I have never talked to less competent customer service reps than at Sirius. Best buy employees rank a close second...
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Old 11-13-2006, 07:42 PM   #6
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Default S50 Warranty Issues

4 months and counting without a replacement.

That is what I have been enduring for the last 4 months 11 days. I called in on July 1st to set up a request for replacement through my warranty for my S50 receiver. Since then I have had nothing but empty promises and stuffed up customer service with a smile :-)

I have called 5 times since July 1st and each time I request to have a replacement unit sent to me under the 1 year warranty which came with my S50 unit. Each time I call I am told that they will be sending out my unit within 7 to 10 business days via UPS. Everytime I call to get an update on that delivery, they tell me that a delivery of a replacement was not issued and that I would be put on a list to expedite the radio. It never gets sent out!

Am I in the wrong to say that I am getting the runaround? Is my interpretation of the situation worng when I say that I am getting lied to every time I call and they say that the unit will be sent out in 7 to 10 business days? Would you consider this a lie as well?

I would not be angry if it were not the fac that I am being told that I would get the unit in 7 to 10 business days. If they were to just tell me that they did not have any units in and that it would take another year to get it, I would not be here right now. I would still be angry that it is taking 4+ months to get my replacement, but at least I am getting the respect of getting the truth.

I am writing not to vent or post damaging propaganda about Sirius. I am angry and I want something done about the lies and misrepresentation.

I have been counseled by a legal counselor that if I am going to get anything done, I need to get bigger. In simpler terms, I need more clout that if I were to do independently. I need the help of others who are having the same problem. My voice needs to be amplified by others with the same problem.

I need your help and in the process I will be helping you. I need to hear back from others who have been waiting for their replacements for at least 30 days. I need to get about 50 unsatisfied Sirius customers who want to get a replacement for their $300 paperweight to e-mail me and let me know that I am not alone. I want vindication in knowing that this is not just a simple misrepresentation of a select few, but dozens of Sirius consumers who are waiting for what is legally theirs, and in a timely manner.

I will be gathering names of people who have been waiting for at least 30 days who need to get their replacement and using this to present a possible class action suit against Sirius for flagrant use of misinformation to postpone of warranty replacemnt of Sirius merchandise. I would like to get at least 50 people before proceeding to legal actions. If I can succeed in doing this, there is an excellent chance of acquiring legal counsel to take acion on this nationally, and without any out of pocket investment. This can only be done if I have eough people to do this.

If you would like to participate in taking legal actions against Sirius as a class action suit agains Sirius to get your replacement as well as monetary reinbursement, please contact me at iggydesign@hotmail.com.

You can also further this plan by addressing this issue on other sites devoted to the S50 and its problems and using my contact information.

Together we can make a difference where we could not independently. I think that it is time to stop making the useless calls with hold times of 30 minutes or more and take action which will make Sirius notice. Please, e-mail me if you feel that you are not getting anywhere with Sirius.


Thank you for reading this post!

Brian T.
Salt Lake City, Utah
iggydesign@hotmail.com


PS: Just to let you know, Mikes experience is incredibly unique. I have not contacted one single person yet who has had that same outcome. I have contacted 147 people who have outstanding tickets and no one has yet to see a replacement like he has gotten. If Mike wouldn't mind, I would love to see the tracking number of the new recieiver he got back. Thanks Mike.
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Old 11-13-2006, 07:48 PM   #7
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Call again and when they answer ask to speak to their manager immediately. Tell them what has been going on, how disgusted you are, and how this is unacceptable. Tell them you are tired of waiting 7-10 business days. Hopefully you have been getting each person's name that you have been talking to and the day/time. If they still insist 7-10 bus days, tell them you want a tracking number and to be notified when it's sent out. If it's not sent out 7-10 business days call back and talk to a manager. If they won't help, keep escalating it. You need to call more then 5 times. It shows you don't really care. The more annoying you are, the quicker they will want to get rid of you. You have to let them know you are pissed and how it is unprofessional. Also let them know you want to be compensated for your time. Time is money.
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Old 11-23-2006, 07:41 AM   #8
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They truly do suck
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Old 11-23-2006, 11:18 AM   #9
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they wont let me talk to a manager..only send me to voice mail which is full

ive been told twice my unit i shipping the next day and then it doesnt come and when i call back they say it never shipped or they dont know if it shipped
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Old 12-26-2006, 07:12 PM   #10
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Default Guaranteed delivery by Xmas?? BULLSHIT!

Yes, i can relate to the customer service problems! I ordered a Sportster Dec. 13 for a Christmas gift, which the Sirius website said was GUARANTEED. Of course, after many frantic phone calls and assurances that it would arrive by Dec. 22nd, it did not arrive until Dec. 26. So the day before Christmas I had to go out and run around and find another Sportster for a gift and now I have to go through the additional pain in the ass and expense of sending the other one back to Sirius. Also, you can't just send it back. You have to call Sirius and get a return authorization number, which I was on hold for 42 minutes for!!!!!!! When I asked the clueless rep why my order didn't arrive on time, his answer was, "I really don't know." Wow. That sure was enlightening. If not for Stern, I would drop them in a heartbeat. God, they SUCK!!!!!!!!!!!
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Old 12-27-2006, 05:49 AM   #11
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Many of us have stories to tell. Mine after a few months finally got resolved, but it did cost me money to return an extra radio and an extra home dock that were sent to me in error just to get the 100 bucks they took from my credit card back.
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Old 12-27-2006, 03:07 PM   #12
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Mike is right. There are many bad stories regarding their customer service. It's unfortunate that Sirius (like many other companies!) feel the need to outsource or understaff their customer service departments. These companies just don't understand that they are the front line for all entry into the company. Having them underperform or not at all really reflects badly upon the company... It's just that somewhere along the way, spreadsheets were created and powerpoint presentations were given to make senior management believe that they could save $$ in these areas and maintain the same service levels. The unfortunate thing is that it almost never happens and the customers are the ones who pay the price.
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Old 12-27-2006, 03:15 PM   #13
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My story got so bad that I asked if they had a phone number for a complaint dept. The guy said sure. I called the number he gave me...it was the number to request a song on the air. What a slap in the face!
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Old 12-27-2006, 03:44 PM   #14
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On Xmas, they gave me a non-Sirius number when calling regarding my order not arriving. I told him that I had contacted the 800-422-7142 and it was closed. He told me that the number was 800-422-7234. I confirmed 3 times and it was a mailbox that was full from what appeared to be some other company.
I feel your pain.
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Old 12-27-2006, 05:20 PM   #15
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Just had a great experience with them last week. It only took 7 days to recieve my "new" S50 from the day I made the claim. Never had a problem with them, just lucky I guess.
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