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SIRIUS S50 You asked for it, now you got it! A forum all about the SIRIUS S50.

 
 
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Old 11-08-2006, 03:15 PM   #1
GOTAP00P
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Talking Calling works!!!!

Just got off the phone with Josh at warranty customer service 1-866-257-7726, gave him my cc # and said new S50 will be processed in 48 hours and should receive it in 7-9 days. Also said that I could call back in 48 hours to get UPS tracking info...
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Old 11-08-2006, 04:02 PM   #2
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They told me the same thing Thursday, called today for tracking number and was told to call back in 48 hours.
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Old 11-08-2006, 05:33 PM   #3
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..... and the Saga continues.....
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Old 11-09-2006, 09:23 AM   #4
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Default Same here...

Quote:
Originally Posted by Avalanche
They told me the same thing Thursday, called today for tracking number and was told to call back in 48 hours.
They told me 7-10 business days all told--including shipping time...that was Friday. I called yesterday (Wed) and they don't have a tracking number for me. I spoke with Brittney (I think someone here mentioned her name before) and she was worried about not having a tracking number yet.

She took my contact numbers and told me she's call regardless to give me status. If she does that, I'll be satisfied even if I don't have a tracking number. If I can get some decent attention, I don't mind waiting longer...if no call, whoa buddy the gloves are off--again.
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Old 11-09-2006, 04:36 PM   #5
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After reading over the forums I decided to call in. Who knows how long I would have waited if I hadn't called in. I've called in twice since I sent in my warranty request back in September and both times I was told that I would be contacted when the replacements arrived. Right... So I called today and sure enough, S50s are available. My status was set for standard return so they were waiting on me. Nice. I asked when they were going to notify me and the rep did not know. They said they were just waiting on my broken S50 to arrive. So, I gave them a credit card and I got the same story as everyone else here. I got a new case number and was told that the replacement would ship in 48 hours and would arrive in 7 to 10 business days. The rep gave me her name and her extension so I could call back with questions. Early next week I'm going to call in and see if I have a tracking number...
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Old 11-10-2006, 05:15 AM   #6
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Quote:
Originally Posted by dicktate
After reading over the forums I decided to call in. Who knows how long I would have waited if I hadn't called in. I've called in twice since I sent in my warranty request back in September and both times I was told that I would be contacted when the replacements arrived. Right... So I called today and sure enough, S50s are available. My status was set for standard return so they were waiting on me. Nice. I asked when they were going to notify me and the rep did not know. They said they were just waiting on my broken S50 to arrive. So, I gave them a credit card and I got the same story as everyone else here. I got a new case number and was told that the replacement would ship in 48 hours and would arrive in 7 to 10 business days. The rep gave me her name and her extension so I could call back with questions. Early next week I'm going to call in and see if I have a tracking number...
Giving us the reps name is a new way of stalling in my book, they did same with me and when I called back last evening was told no tracking number yet (2nd time) and now was given an email address to write to for further inquiries as she said this will be much faster than waiting on hold. What bothers me is that they have my credit card number and when I asked when the 30 days began that I had to return the old, I was told when I recevied my new claim number which happened to be on the 2nd of this month.
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Old 11-10-2006, 01:51 PM   #7
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Quote:
Originally Posted by BellBoy
She took my contact numbers and told me she's call regardless to give me status. If she does that, I'll be satisfied even if I don't have a tracking number. If I can get some decent attention, I don't mind waiting longer...if no call, whoa buddy the gloves are off--again.
Welp...gloves were coming off...no call.

So, like the lemming that I feel like, I called back...again...

So far it's been 7 calendar days and 5 business days with NO tracking number and no return phone call from Miss Brittney. I got Nerika this time and she told me that it's "only" been 5 days and that they probably haven't processed it yet, but that I should get the number by Monday.

I asked her about what has to happen to get a tracking number and what will happen come Monday if I still don't have a tracking number. She said that she would then call the warehouse and have them track down the tracking number or they would process the shipment and give me the tracking number. Soooooo...I said, "can't you just call the warehouse NOW and get the tracking number??"

PAUSE....PAUSE....PAUSE.

(paraphrasing...)

"Well I can call, but it will take about a half hour to get everything going."

"Well, I've been waiting on hold for a half hour, so what's another half hour?"

"Well, we're a inbound phone center and we need to keep calls coming in, so I wouldn't be able to keep you on hold for that long."

"Well, you already have my cell phone number so you can call me back with the tracking number, okay?"

"Ok. I have your info here and I will call you back between a half hour and an hour."

(pleasantries) ...click

...putting gloves back on for now.


SO...here we are at 1 hour + elapsed time and...nothing.

The gloves are back off...


Has ANYONE received their replacement S50 IN THE LAST TWO WEEKS (I don't care about any time before that)??? This is sounding more and more like another "2 weeks" line to keep everyone from jamming the phone lines.
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Old 11-10-2006, 04:42 PM   #8
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Default Update...

I gave it enough time so I called back AGAIN. The luck of the draw gave me...drum roll...Brittney! All I had to do was mention my name and she said, " I have you up here on my bulletin board". She said that there must have been a reason why she didn't call me back...she paused...she came back and said, "let me go get your tracking number, hold on."

So here I sit on hold--THANK GOD their internal phone system doesn't have that goddamn shitty music on there.

More to come...
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Old 11-10-2006, 05:54 PM   #9
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Quote:
Originally Posted by BellBoy
She said that there must have been a reason why she didn't call me back...she paused...she came back and said, "let me go get your tracking number, hold on."
So, Brittney comes back and says... "Oh ya, now I remember why I didn't call you, the guy at the warehouse said he would look up your tracking number and then he would call me back, but he hasn't called yet."

The gloves are back off again!

Give 'em hell man!
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Old 11-10-2006, 06:12 PM   #10
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Default Update #2...

Ok...here goes...now before I start keep this in mind--WITH SIRIUS, I TAKE EVERYTHING WITH A GRAIN OF SALT!

That having been said, here's what happened next...

She put me on hold a total of three times (about 5-10 each!) and each time regretted keeping me on hold for so long--and each time wanting to call me back with the info. I told her I really didn't mind staying on hold since I have a headset and the suck-ass-music-less hold was no bother.

The last time on hold she comes back and says that they found out what had happened and she profusely apologized about...well, basically everything. Then she comes back with something I didn't expect: she tells me that to make up for it, they will be shipping my S50 two-day air and that I should have it by Tuesday the latest. Hmmm...

So I asked if she had some sort of tracking number so I can be sure it gets here on time. She replied that she didn't have it yet since they just started everything in motion, but she gave me her email address and also said to call and specifically ask for her if I didn't get it when promised so she could pass on the tracking number.

So...there you have it. I'll bite into my lip until Tuesday and we'll see what appears, if anything.

To be continued...
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Old 11-10-2006, 10:51 PM   #11
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Didn't this thread begin with the premise of how great `calling works?'
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Old 11-11-2006, 12:14 PM   #12
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Quote:
Originally Posted by nafddur
Didn't this thread begin with the premise of how great `calling works?'
Yes, but since it DIDN'T work I guess this thread should be retitled.
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Old 11-11-2006, 03:26 PM   #13
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Strange that the OP has never replied in this thread! I bet his luck has been no better... like I said, the saga continues.....

What is even more of a pisser is I was told that there will be retailers getting new S50's next week from Directed... YET, there are folks that have been months without a replacement. I can't figure out how that can be. Clearly there is management problems within SIRIUS for this to still be going on.
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Old 11-13-2006, 04:33 PM   #14
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Default Shock! Gasp! Wow! -- Update # blah-blah

Yeah, right...so I call back today and SURPRISE!--Brittney is not working today. Hmm...here we go again.

So this time the roulette wheel gives me TJ. He starts looking for my tracking number and he comes back to tell me that it's in the process of being shipped out--this coming from some mystical internal web site. I asked for the tracking number again and he said that since it's in the "process of being shipped" that there isn't one available yet, but he does show that it should be shipping out tomorrow. For those not keeping up, that was the day that I was supposed to receive it with the new and improved shipping for all of my "trouble".

Ok...tune in again next time kiddies where you'll hear BellBoy exclaim, "where the fuck is my S50!!!!!"

ow ow ow ow
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Old 11-13-2006, 05:01 PM   #15
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I went through 3 S50, currently on my 4th. I purchased from a local BB. The first 2 BB took care of me even though I didn't have an extended warranty. On the 3rd I bought the 4 year extension. No questions asked, I walk in and say it's broke and bam here is your new one Mr. Smith. My 4th has been working great since Feb-06.
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