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SIRIUS S50 You asked for it, now you got it! A forum all about the SIRIUS S50.

 
 
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Old 11-13-2006, 10:27 PM   #1
9t3svt
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Default Sirius Customer Service....

Truly does suck! I have been patiently waiting for several months and have not seen my replacement S50. To this point I have not received any type of email, letter, or explanation as to why it has been so long. I have sent several emails and received nothing in return. They even continue to charge me for my quarterly service. I called customer service the other day and went off, that got me nowhere. I am sick and tired of this BS.

Does anyone here have the email of a high ranking Sirius official? If you do please post it here so we can fill there inbox with "feedback" from their subscribers.

This has gone on far to long. I just want the device that I bought to work. They got my money for the Broken S50 and still continue to charge me for a service I can't even use.



Thanks For Nothing Sirius
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Old 11-13-2006, 10:44 PM   #2
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did they give you a new claim number ?
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Old 11-14-2006, 11:29 PM   #3
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Quote:
Originally Posted by loki
did they give you a new claim number ?
Yes, I have a claim number. In my latest email I ended it with this...

"My only hope at this point is that you will exceed my expectations and restore my faith in Sirius"

I have not received a reply yet, it's been 4 days.............
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Old 11-15-2006, 02:35 PM   #4
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My experiences with Customer seevice are as follows - CALL OFTEN AND ASK FOR SOMEONE GOOD ON MY LIST:

A "*"next to the persons name is a good thing, a "-" is bad.

* Stephanie
Beth Ext. 4045
Theresa
Darnell
* Rachel (twice)
- Josh
- James (three times)
** Beverly (Bumped me to 2nd day status)
* Lamar (got me a tracking number)
** Nerica Ext. 4312 (ran down to Lamars desk and verified the tracking number and was very pleasant about the whole deal even though she was out of breath from running)

Good luck - your going to need it!
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Old 11-15-2006, 10:19 PM   #5
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Got home from work on day five and still no reply. The thing that amazes me is their email system says that I'll get a reply in 48hrs.

To be continued.....
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Old 11-21-2006, 02:47 AM   #6
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It's been 10, yes, 10 days since my last email to Sirius. I was sure to include my claim number, esn number, and email address. They have flat out blown me off. I am so upset with the way this company has just lied and deceived it's "most valued" subscribers.

Now I wish I had just bought the cheezy $89 sportster. I will post here if the good people at Sirius ever reply to my email.


If anyone here has the email address to someone important at Sirius please post it here....
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Old 11-21-2006, 03:45 AM   #7
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I decided to send another email tonight. I sent it to every email address on the Sirius site and asked for help/answers. I thought that maybe they haven't gotten my emails (yeah right) so I sent it 15-20 times. Below is what I sent them.


What's the deal? I sent several emails to this supposed customer care email I and have yet to ever receive any reply. I can't believe that in this day and age of real customer service that your company still thinks it's OK to hide from it's subscribers. The S50 has been a nightmare for everyone except Sirius. You have all these unsuspecting consumers money and now just refuse to do anything to fix the problem. Have you even read any of the posts on the Sirius Backstage forums? There are an increasing number of upset subscribers and you still seem to not care.



You have long hold times on the phone, you offer the same lie to all your callers, and your company still just seems to ignore a huge problem. I hope that someone will get some media attention on this situation before more unsuspecting people buy your products before X-mas. I only bought the top of the line unit because it was supposed to have tons of great features. Turns out I bought a $360 dollar paper weight.



I have called enough times. I have sent enough emails. It is time for your company to step up and admit they screwed up. If it's DEI's fault fine, tell us something. Quit lying when we call. Reply to our emails. Fix your failing "customer care" department. Please do something to restore my faith. I will not give up and I am keeping a log of all my attempts to reach Sirius customer care. I have also filed a complaint with the local Better Business Bureau.
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Old 11-21-2006, 11:51 AM   #8
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Maybe that's part of the problem. Instead of attacking Sirius and calling names, give specific examples in your email as to what you're wanting. The email you wrote doesn't even clearly say what you're trying to ask - it's just complaining that you're not getting an answer to what you're asking without saying again what you're asking.

Instead, try an approach like this:




Dear Sirius representative,

I'm having an issue with my S50 no longer working. I have been promised a replacement unit but have not yet received it. Here is a list of my coorespondence with Sirius:

January 18th: First reported unit failure.
February 20th: Followed up with phone call.
April 5th: Second-follow up. Rep advised me I'd received unit in a week.
May 15th: such and such and such.

As you can see, I'm growing frustrated with my lack of proper service. Can someone please contact me at myemail@hotmail.com or at 555-555-9999 and please advise me the next route I should go to fix this problem.

Thanks,
Mike
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Old 11-21-2006, 03:04 PM   #9
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I never called them names Mike, I have only stated facts. Did you even read the email I sent them? I am clearly asking for nothing more than an explanation or response from them. I should not be the one contacting them. Read the last paragraph and you can see what I am asking for. Just an explanation, nothing more.


You can deal with them how ever you see fit, thats what I'm doing.

Last edited by 9t3svt; 11-21-2006 at 06:06 PM..
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Old 11-21-2006, 06:05 PM   #10
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Default Omg It Worked!!!!

I just got a phone call from the warranty dept. from a very nice guy named Bill. He answered all my questions, extended my warranty, and assured me that my new S50 would be shipped overnight to me. I am happy that someone finally contacted me but I'm still shocked it took this long. I am pretty sure the only reason I was contacted is due to the fact that I sent my email so many times to every email address I could find. Bill told me that a supervisor had given him my case file

I'll let you all know when my new unit arrives.
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Old 11-21-2006, 06:09 PM   #11
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I hope it's not the dock that needs replacement...
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Old 11-21-2006, 06:13 PM   #12
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Quote:
Originally Posted by rustytrombone
I hope it's not the dock that needs replacement...
Why do you say that? I have the dreaded "no signal found" problem with my S50.
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Old 11-21-2006, 06:23 PM   #13
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Wait--someone from sirius called YOU?? That's a first. Is that warranty extended for an additional year? Congratulations to you.
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Old 11-21-2006, 06:45 PM   #14
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Quote:
Originally Posted by 9t3svt
Why do you say that? I have the dreaded "no signal found" problem with my S50.
Ok, here's what you need to do before you get rid of a DYING BREED of brilliant FM transmission docks.


First off, UNDOCK and REDOCK your S50. The slightest bump can cause a NIGHTMARE.

Second, if you have your s50 plugged into a FM RELAY, unplug it and try it directly into your dock. Waited 3 weeks before realizing that it was the problem with one of mine.

Third, if THAT'S not the case, see if you can try another S50 on the dock.

If THAT doesn't fix it, wait for the replacement then start with the ANTENNA and work at it.

REMEMBER PEOPLE...."REPLACEMENT" DOES NOT MEAN "WORKING" AND DOES NOT GUARANTEE ANYTHING and MAY ACTUALLY WORK WORSE THANKS TO FCC REGULATIONS.
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Old 11-21-2006, 06:46 PM   #15
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And when you get your replacement DO NOT UPDATE THE FIRMWARE.
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bust'n heads with:
(3) S50s
Sportster Replay
Sportster 4
(2)InV
Stratus
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