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SIRIUS S50 You asked for it, now you got it! A forum all about the SIRIUS S50.

 
 
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Old 11-15-2006, 06:30 PM   #1
Avalanche
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Default WOW.... This is amazing!

Just got off the phone with warranty support as I was promised on Monday that My unit would be shipped 2nd day air and I would receive it today, well guess what? I never received it. Anyway I was told that I was on a list the current CSR ws going to give to her supervisor so that I would get my unit 2nd day aired out to me tomorrow (sound familiar?).
I advised the CSR that I was contacting the New York State Attorney Generals office tomorrow as I have been defrauded. I was able to get out of the CSR that they subcontract to Sirius and she actually works for servicenet, that they have 20 call takers and handle calls from over 100 other companies, that they send the warranty info on to a warehouse in Florida that is supposed to ship the units. She admitted that the "warehouse" is a seperate company from hers and that she has no control over them.
Sirius has insulated themselves by subcontracting the service.
I have decided to not only contact the NYS Atty Gen but to write a letter to MEL at Sirius with a copy to all national media outlets and XM with a link to this board. Maybe one of the media outlets will pick up on this, I'm sure once Sirius starts getting some serious bad press over this they will do something (wishful thinking).
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Old 11-15-2006, 10:27 PM   #2
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Quote:
Originally Posted by Avalanche
I have decided to not only contact the NYS Atty Gen but to write a letter to MEL at Sirius with a copy to all national media outlets and XM with a link to this board. Maybe one of the media outlets will pick up on this, I'm sure once Sirius starts getting some serious bad press over this they will do something (wishful thinking).

I wish you luck on getting the word out to some sort of media outlet.
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