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SIRIUS S50 You asked for it, now you got it! A forum all about the SIRIUS S50.

 
 
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Old 12-21-2006, 11:12 AM   #1
tanaw
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Unhappy Brand New S50 Car and Home Dock - Unit will not Power-Up

I just purchased a Brand New S50 with Car and Home Kit from Sirius Website. I opened everything up read the setup directions removed the battery protection etc.. I cannot get the Unit to Power-Up from the Car Dock, Home Dock or the USB Connection to my Computer.
I have taken the Battery out and reinserted it still nothing.
I called Tech Support 4 time and recieved 4 different answers, 3 were to send it back (but they have no more in stock) and the last support person said to keep playing with it because they are very tricky devices.
Has anyone had this problem before?
Is it worth trying the 3 Finger Salute?

Please Help I really dont want to give up on this Device but it's not looking to good.
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Old 12-21-2006, 11:14 AM   #2
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Brand New S50 Car and Home Dock - Unit will not Power-Up
 
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Quote:
Originally Posted by tanaw
I just purchased a Brand New S50 with Car and Home Kit from Sirius Website. I opened everything up read the setup directions removed the battery protection etc.. I cannot get the Unit to Power-Up from the Car Dock, Home Dock or the USB Connection to my Computer.
I have taken the Battery out and reinserted it still nothing.
I called Tech Support 4 time and recieved 4 different answers, 3 were to send it back (but they have no more in stock) and the last support person said to keep playing with it because they are very tricky devices.
Has anyone had this problem before?
Is it worth trying the 3 Finger Salute?

Please Help I really dont want to give up on this Device but it's not looking to good.
Have you tried the 3-finger? Not like it could hurt anything since it's a new unit.
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Old 12-21-2006, 02:57 PM   #3
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Try this:
Take out the battery.
Unplug the power cord for the home dock from the wall.
Dock the S50 in the home dock without the battery.
Plug in the power for the dock.
Hopefully it starts up.
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Old 12-21-2006, 03:28 PM   #4
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Brand New S50 Car and Home Dock - Unit will not Power-Up
 
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Make sure that the lock is not on. It's the button on the upper left of the unit when you are looking at it.
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Old 12-21-2006, 04:02 PM   #5
tanaw
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Thanks for all the suggestions, I have tried them all but no success.

I guess it's to the Graveyard.
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Old 12-21-2006, 04:38 PM   #6
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Be sure to hold the power button down for at least 3 seconds before it will power up.
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Old 12-21-2006, 06:32 PM   #7
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I don't thing 3 finger will do anything. I was wondering if the display is just dead not the unit itself.

Try connecting it to your computer with the MSS software. Se if it will connect and see if you can see the files on the drive. If so I would bet the display is just bad. I've seen this happen once before.

Otherwise just return it for repair that is your only recourse.

If you know someone else with a S50 you might check out to see if a battery or dock issue by swapping parts.

Good Luck and WELCOME to Sirius Backstage. Sorry your first unit is not working well. Hang in their it will get better.
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