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Stiletto Stiletto...it's not just for shoes. Come here to talk about the new SL2, the SL100, or the SL10. Share tips, tricks and pointers, all available via WiFi...just like your music!

 
 
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Old 11-03-2006, 10:25 AM   #16
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If anyone out there IS able to stream with mss please post here, otherwise I will assume that it is sirius (even though i'm pretty sure it is sirus). This same thing happened to me when they were upgrading to the premium service offer so I'm assuming they are busy working on something and it is currently down.
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Old 11-03-2006, 10:49 AM   #17
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There is a new update, Latest Version V1.0.2. But I cannot install the latest version without reinstalling the older version. This may take awhile.

http://www.sirius.com/servlet/Conten...=1131728356302
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Old 11-03-2006, 10:52 AM   #18
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Sirius_Rich, I updated to the latest version that's on there for the Stiletto (1.1.0.16487), which was different than the one that shipped with my SL100. It didn't change anything with the streaming...
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Old 11-03-2006, 11:00 AM   #19
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The installer will not let me install the V1.0.2 which I assumed was an update. Considering I do not use the MSS, I am not going to be the guinea pig on this.

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Last edited by Sirius_Rich; 11-03-2006 at 11:04 AM..
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Old 11-03-2006, 11:16 AM   #20
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Nevermind me, I am on meds this week. The update I was talking about is for the S50.
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Old 11-03-2006, 11:24 AM   #21
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I'm using IE 6 at work and probably the same at home. They said that IE effects the MSS software?
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Old 11-03-2006, 11:47 AM   #22
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Default So I sent Sirius Tech Support an Email About This

The reply was not confidence building. . . . .
I had asked about connection problems with My Sirius Studio and how MSS was previously working and hasn’t since sometime around last Friday. Their reply:
Subject: Re: Equipment (KMM5314586I6774L0KM)Thank you for your email. At SIRIUS, we appreciate thetime you have taken to contact us. At this time,however, we are unable to determine the nature of your questionor concern. Please respond with more information onwhat MSS is and we will be happy to assist you further. We regret any frustration this may cause, and weappreciate your patience.
We are committed to providing you with the best incustomer care. If you have any more questions, pleasefeel free to contact SIRIUS Customer Care. For yourconvenience, we are available 24 hours a day, 7 days aweek at:

I actually wrote out “My Serious Studio” before I wrote the abbreviated "MSS". They thought I was talking about hardware so I sent a second email explaining what MSS was, where it came from, what we do with it, what it isn’t doing, etc. I even sent a screen capture of the program so that they knew what it was. I had hoped that they would be able to send it to a supervisor that knows what products Sirius provides. Instead, I got the following response:
Subject: RE: Equipment (KMM5315079I6774L0KM)Thank you for contacting SIRIUS regarding your MySIRIUS Studio. We are more than happy to help you!
We apologize for the inconvenience this has caused you.At this time for further assistance we recommendcontacting the S50 Support Department. They're open for yourconvince Monday through Saturday, 8 am to 10 pm ET at:
800-869-5364
We are committed to providing you with the best incustomer care. If you have any more questions, pleasefeel free to contact SIRIUS Customer Care. For yourconvenience, we are available 24 hours a day, 7 days aweek at:1-888-539-SIRIUS (7474)

It’s nice to see that they are so committed to providing “the best in customer care” that they don’t even know their product, or have the capacity to forward a stupid email to a supervisor that does!

C’mon people! Let’s get it together!

Tell you what Sirius, I am available for consulting services. Fly me out to New York over Christmas and I’ll help you out. I have friends that I can stay with, so it will only cost you airfare. . . and a couple of meals. How about it?

I’ll try to call their hold-line over lunch . . . . .
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Old 11-04-2006, 09:47 AM   #23
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Mine is still not working, just says ready. Hmm will we get a 1 month refund?
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Old 11-04-2006, 10:29 AM   #24
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I installed it on two computers and both of them became unbearably slow. Think I might have to take it off the computers. I don't think I will be loading on the mp3's since I have been "loving" a bunch of songs..
As for listening to the online stream. I bought a flash drive (sandisk cruzer) and it has this feature where it will automatically load programs on it. I found that this included the yahoo widget thingy. I just added the sirius radio widget and now I can just plug my flash drive anywhere I want to listen to the stream.
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Old 11-04-2006, 02:34 PM   #25
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I believe it is working now.
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Old 11-04-2006, 03:22 PM   #26
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Default Still no go for the MSS streaming

I am floored by Sirius customer support.

I never had a chance to contact S50 support during their limited hours so I thought I'd email the question to them. After several exchanges from several different technicians I was ready to pull my hair out.

After the first 2 rounds I listed previously, this was the exchange:

ME:
Is there any way that you can forward this question to the right people?
It's been difficult for me to place a call to them during normal
business hours.

Sirius:
I feel very confident that we will be able to resolve this
issue ourselves. However, these emails are monitored very closely, and
any signs that the issue may not be resolved will lead to an escalation.

I have looked through your previous emails, and did not see these steps
listed anywhere. Before we can determine weather the issue lies with
the service or the equipment, we recommend trying these steps:

We appreciate the time you have taken to contact us regarding the SIRIUS
Player. We are always happy to help! We recommend that you check to
see if you have Javascript enabled. If you do not we require that Java . . . . (instructions on how to set up IE & Java bla bla bla)

ME:
I have been able to connect via the web browser to listen on line. My
problem with connection is through using the "My Sirius Studio" software
that came with my Sirius Stiletto. The "My Sirius Studio" (MSS) used to
be able to connect to stream music until last weekend. (It is much more
convenient to log on and listen with MSS than Internet Explorer.)

I have talked to several other people that have lost connectivity
through their MSS software as well.

Just to be safe, I checked my Internet Explorer settings, and made sure
that the latest Java was installed and activated. Both are set as you
had indicated. The MSS, however, still won't connect.

I'm sure once we narrow the issue down a little bit that we'll be able
to get it up and running again, or at least be able to pass the issue on
to the right people to look into it. It sounds like the MSS software
isn't a Sirius product that has a history of problems.

Sirius:
Thank you for contacting SIRIUS regarding the "My SIRIUS Studio" issues
you are currently having.

What you can do, William, is contact our S50 product support line. Our
representatives will be able to further assist you with your issue. We
apologize for any inconvenience that this may be causing you.

We are confident in the fact that the representatives here will be able
to rectify your issue. If you have not yet contacted your Internet
Service Provider you can also take that step. Again, William, we
apologize for any inconvenience that this may cause and greatly
appreciate your patience.

ME:
I guess I don't understand why you can't just forward this issue on to
the S50 department. I have provided quite a lot of detail as to the
nature of the problem and I am not easily available to call the S50
people during their normal service hours. If the S50 department has
additional options for me to explore or questions they would like to ask
about the problem with the software, they should be able to start their
troubleshooting via email.

I understand that there is a limited number of technicians that are
experts with specific S50 related issues, and that makes sense to me.
But I don't understand why the general technical support staff is unable
to communicate with them.

Sirius:
Thank you very much for taking the time to contact SIRIUS in regard to
your equipment. At this time the S50 Product Support is not open and
they do not have an email department for us to forward your message to.
The only possible way to contact that department is to contact them
during the normal business hours. We understand this is difficult to
work with your schedule and we apologize for any frustration this may
cause.

ME:
Wow. . . .

Sirius:
Thanks for taking the time to email us here at SIRIUS. We will be more
than happy to assist you in this matter. However, at this time we are
unable to determine the nature of your question or concern. Please
respond with further information and we will be more than happy to help.
We do apologize for any inconvenience this may cause .


It's like the S50 techs are working for the CIA and can't be communicated with while on operations. No email?! Somebody can't print the friggin problem out, walk across the hall to the top secret S50 division and slip the note under their door? My head is going to explode.

More than happy to help? Committed to providing you with the best in customer care? For my convenience? AAAAArrrrrrrrggggghhhhh!
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Old 11-04-2006, 05:03 PM   #27
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Quote:
Originally Posted by Sirius_Rich
I believe it is working now.
Mine isn't. Just to be sure, you are talking about connecting to the internet thru the MSS application, right? I have never had a problem connecting to the internet thru IE, just thru MSS.

Are you saying that you're able to connect to the internet thru MSS?
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Old 11-04-2006, 05:29 PM   #28
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Default No MSS yet here.

I just checked again.

I had gotten kicked off of the internet streaming about 10 minutes after my last post. (Thought I had ticked them off) It had said that I had logged on a second time and that wasn't allowed. I thought maybe MSS was fixed and it finally cought to me.

I even gave a reboot to be sure I wasn't still logged in, and still no connection through MSS.
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Old 11-04-2006, 05:38 PM   #29
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Quote:
Originally Posted by Gary1
Mine isn't. Just to be sure, you are talking about connecting to the internet thru the MSS application, right? I have never had a problem connecting to the internet thru IE, just thru MSS.

Are you saying that you're able to connect to the internet thru MSS?
Sorry, the regular Sirius player and my Sirius Widget are working fine. I have not been using MSS since I signed up on Yahho!'s Unlimited plan. I just checked the MSS player and it is a no-go.
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Old 11-05-2006, 11:33 PM   #30
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The streaming isn't working for me either on My Sirius Studio. Works on the widget though.
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