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Old 12-02-2006, 11:33 AM   #1
GB33
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Default Yet another reason I love Sirius

I went to my local Best Buy today to grab a home kit and look around. I asked the workers about the home and car kits, to which this brainiac said "it should have came with one". But that is besides the point. I find the home kits after he and another person told me they were out, by the way they had about 8 home kits. So I asked about the car kits and he said he wasn't sure when they would get them but the Sirius rep was supposed to be there but was running late. So I decided to wander around and wait a bit to see if I could catch them.
Luckily for me I did wait and I did meet them. They found me and asked if I had questions, as I was walking around with home kit in my hand. I laughingly asked why there are no car kits practically anywhere. To which they replied they are aware of the shortage and that several thousands are being shipped out nationwide. I then asked for some clarity of the rebates. The main guy by the way was VP of marketing from NY. He said to not mind the original stipulations that it CAN be bought from different stores and at different times. Even when I said mine came from Wal-mart. And was going to take my info and be sure it was approved. He then said since I was having trouble finding it that he took me to a pc where he had me order the car kit directly to which he said he personally will take care of the rebate and will expedite the unit to me by next Friday.
This level of customer care and focus was just above and beyond what I expected. What a very nice guy and a definate reason for me to stay loyal to Sirius.
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Old 12-02-2006, 12:04 PM   #2
hecticart
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This guy should back to the Sirius hadquarters and take over customer support there!

Get him off the road where he's only helping one person at a time and back in the office where he can help everybody.
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Old 12-02-2006, 12:48 PM   #3
Vargas
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How great of a job would it be to be the Sirius rep? You get to go hang out in Best Buy's and Circuit City's all day and help people convert to Sirius, something that all of us have already done, yet now we'd be getting paid for it.

I wonder how much a Sirius Sales Rep could make? I'm a Product rep for a big company and we do pretty well but I wonder what the pay at Sirius is like.
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Old 12-02-2006, 02:01 PM   #4
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i've been looking for a car kit for weeks. Did he say why they aren't shipping? I have a home kit as well and ordered a car kit from shop.sirius.com. I wonder when they will ship it to me.
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Old 12-02-2006, 02:14 PM   #5
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He did not say why, just that they are aware and that many more are coming soon. I got the impression at least before the holiday. I just hope he remembers to take care of mine and gets it as soon as he gets back.
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