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Stiletto Stiletto...it's not just for shoes. Come here to talk about the new SL2, the SL100, or the SL10. Share tips, tricks and pointers, all available via WiFi...just like your music!

 
 
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Old 01-03-2007, 01:13 AM   #1
jgubman
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Default Blank Screen on startup

Hi,

sorry if this has been addressed somewhere -- searched and didn't see anything.

I had my (brand new) S100 on WiFi and it downloaded the new firmware and prompted me to restart. Attempted to restart by pulling out the battery and when I re-inserted the battery, the unit showed the dog logo for ~ 1 second and then shut down. Tried to restart and got the same behavior.

After about 4 of these start - shutdown cycles, the unit started w/ a blank screen (no logo or anything, just a blank, black illuminated screen). I tried pulling the battery out, letting it rest 30 minutes and trying again -- no effect. Tried holding down the "option" and "display" buttons -- no effect. I've left it powered on w/ the blank screen for ~ 1 hour now and it's just locked on this blank screen...

Is there anything else I can do?
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Old 01-03-2007, 01:28 AM   #2
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I will try to see if I can get any instructions to help you. In the meantime be thinking about finding your receipt so that you can possibly do a tuner swap with the retailer. I don't have an answer for you off my cuff, because you tried to do the Recovery Procedure and are apparently unable to do so.
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Old 01-03-2007, 02:24 PM   #3
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If you are sure your battery is fully charged and have also tried to do the recovery procedure while in a home dock (if you have one) on AC power, then it appears you've had a hardware failure. I suggest you bring it back and exchange it. There is no record of any of these devices having a blank or white screen.
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