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Stiletto Stiletto...it's not just for shoes. Come here to talk about the new SL2, the SL100, or the SL10. Share tips, tricks and pointers, all available via WiFi...just like your music!

 
 
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Old 01-18-2007, 11:55 PM   #1
BabaMikey
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Default "Unknown Device" Stiletto 10

"My Sirius Studio has found the unknown device "stiletto 10". You may need to update to a later version of this software to communicate with the device"

I have the latest version of Studio downloaded from the Sirius website. I'm on the phone with tech support right now. Currently I'm arguing as the girl I'm talking to swears that the Stiletto 10 can listen to Sirius Internet Radio.

I know more about this thing than she does. Wooooow.

Has anyone else run into this problem? this is the first time I've tried to use the software.
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Old 01-19-2007, 12:35 AM   #2
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Do you have Microsoft's WMP11 installed?
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Old 01-19-2007, 12:43 AM   #3
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No, WMP 10 is installed. Which is what is listed in the system requirements.

Do you think 11 would help?
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Old 01-19-2007, 12:45 AM   #4
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Quote:
Originally Posted by BabaMikey
No, WMP 10 is installed. Which is what is listed in the system requirements.

Do you think 11 would help?
No WMP11 has been known to cause this problem.
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Old 01-19-2007, 12:48 AM   #5
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It drives me crazy how sirius.com still doesn't have the manuals or software for the SL10. There is no excuse to not have that stuff updated yet.
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Old 01-19-2007, 12:51 AM   #6
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Quote:
Originally Posted by BabaMikey
It drives me crazy how sirius.com still doesn't have the manuals or software for the SL10. There is no excuse to not have that stuff updated yet.
Yes, I agree no excuse at all, but this is so, so typical of SIRIUS. I know the version that comes with the S10 os version 1.2 the S100 came with version 1.1. Not sure what the differences were, but apparently enough that the device driver isn't be installed.
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Old 01-19-2007, 01:13 AM   #7
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As poor as Sirius support is, they certainly do a lot of maintenance. Almost every time I've called their system has been down. That is currently the case right now.

I wonder if anyone anywhere as a CD image of the 1.2 software for download. Perhaps someone could upload one. Being that i own the software I have a license to use it so I don't think any laws would be broken.

This is so frustrating. I actually think I threw the CD way. I kept the one that came with my car kit, assuming they were one and the same. I'm pretty sure I foolishly tossed the other one.

There is not even a mention of the SL10 in their support page. That is just insane. They need to get on the ball if they plan to keep any of these 6,000,000 subscribers they're boasting about.

I love Sirius, but c'mon!! :-)
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