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Old 11-15-2006, 02:55 PM   #1
SISO
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Join Date: Sep 20, 2004
Location: East Tennessee
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Default eBay- Amazing Customer Service

Sirius should take note, eBay may have the best customer service ever.

Here's the story (the very short version):
I sold an item on eBay and the buyer was a little odd (the paypal "payment", the bad grammar, the location, etc.) so I go to My Ebay and turns out they just received a negative feedback saying they were a scammer. So, I email eBay asking if I will get my fees back for the item he purchased.

I did not expect the email I got back, especially in under 20 hours.
1. It restated my issue to make sure they got it right.
2. They informed me that the ebay member was suspended, and were looking further into the situation.
3. They told me exactly how to get my fees back
4. They told me how to relist my item
5. They even told me how to prevent this sort of thing from happening in the future. It was a lot of good information.

Some of this stuff I already knew, but I could see alot of people not. The whole email was very kind, and very assuring. So, my hat is off to ebay for their great CS.
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